Pc Support Technician

**Responsibilities**:- Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.- Works primarily within the immediate work group group and occasionally with third-tier technical specialists.- Requires occasional direction and supervision.- Handles requests which first-tier technical support is unable to service via remote or desk side customer assistance.- Ascertains from customer and/or triage documentation provided by first-tier the nature of the request and service requests leveraging knowledge, experience, and/or historical information.- Maintains and updates records and/or tracking databases and provides status updates to customers. Interact with or route requests to third-tier technical specialists to provide resolution or root cause analysis.- Participate in the testing and execution phases of eBusiness projects involving computing clients (e.g. PC, Unix, Workstation, Printer, Handheld, etc).- Alerts management to patterns of incidents or requests that indicate underlying infrastructure or process problems.- Demonstrate professionalism and good customer service skills when working with internal and external customers.Use effective listening techniques to identify customer needs and leverage appropriate communication skills or style to deliver clear messages to customers.- Establish methods to deal with various customer behaviors.- Applies strategies to build rapport with customers, peers and other organizational workgroups. Leverage knowledge, experience, and/or historical information in fulfilling service requests.- Documents knowledge and solutions for peers and other work groups in order to minimize customer downtime and duplication of effort. Follow established guidelines for recording service requests, providing status updates to customers and updating appropriate informational databases.- Incident management tools and reviews tickets on a daily basis- Customer service & support skills- Use of remote support tools e.g. Rdp, Zoom,etc- Hardware support and break fix- Maintenance and troubleshooting for Hp Printers & label printers.**Qualifications**:- Computational Engineering or any other related field.- 5 years of experience, 3 years as minimum- Experience in computer peripherals and hardware Experience in windows7 or windows10.- Experience in detection and repair of failures in computer systems hardware & Software Structured cabling experience.- Experience maintenance and repair of HP and Label printers (zebra Intemec).- Knowledge of CCTV systems Knowledge of Itil Career as a computer technician.- English level - 70%- Ability to work under pressure to resolve user issues quickly.- Organizational; able to prioritize work.- Preferable CompTIA A+ CertificationCollins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we’re helping passengers reach their destination safely. We’re connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.**WE ARE REDEFINING AEROSPACE.**At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other - propel us all higher, again and again.