ServiceNow ITOM Developer

hace 3 semanas

nuevo león, México Infosys A tiempo completo

Infosys is seeking ServiceNow ITOM Developer . This role requires close partnership and collaboration with Executive Stakeholders, Business Stakeholders, and Subject Matter Experts. Essential Job Duties include working on complex ServiceNow deployments aligned to Industry best practices and translating functional & technical requirements into implementation work packages.


Required Qualifications:

  • At least 5 years of industry experience with Discovery, Service Mapping & CMDB build with hands-on experience in small & large implementations.
  • Experience in successfully designing & implementing CMDB for an enterprise.
  • Experience with industry-leading Discovery tools.
  • Experience in implementing large and complex business service mapping solutions.
  • Knowledge of IT Infra components and properties in the scope of Service Mapping.
  • Experience with Application architecture and designing the service map accordingly.
  • Experience with identifying risks and issues related to Application/Infra Service Mapping needs.
  • Experience with Event Management alert setup in Service Mapping.
  • Experience in identifying functional, technical, and business requirements and providing solutions.
  • In addition, the candidate is expected to support monitoring practice development initiatives, customer presentations/demonstrations.
  • Design/Implement/Support of Discovery, Service Mapping & CMDB needs for medium to complex environments.
  • Perform complex/technical solution design and implementations.
  • Create solutions based on ITIL good practices and implementations.
  • Maintain documentation of configured metrics and configurations.
  • Programming and/or scripting languages exposure would be a plus.

Preferred Qualifications:

  • Good understanding of architecture/infrastructure concepts and ITIL implementation.
  • Certified System Administrator and Certified Implementation Specialist (ITOM).
  • Good Communication and Analytical skills.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.


About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.


Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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