North America Commercial Catalog and Sales Support

hace 2 semanas

Tlaquepaque, México Hewlett Packard A tiempo completo

**Job Summary****Responsibilities**- Drives multiple complex operational processes and escalations throughout the entire sales cycle, such as configuration & quote, deal coordination, bid management, margin analysis, Customer Resource Management, revenue recognition, invoicing, or organizational sales reporting.- Collaborates closely with various stakeholders, including senior management, cross-functional teams, and external partners, to ensure processes support overall business objectives.- Maintains and updates comprehensive process documentation, including standard operating procedures (SOPs), and ensures adherence to governance and compliance standards.- Conducts in-depth data analysis, leveraging analytical tools and techniques, to identify trends, root causes, and areas for process improvement.- Generates reports on process performance, communicates findings and recommendations to senior management, and presents complex data effectively.- Prioritizes customer satisfaction by improving processes that directly impact the customer experience and implementing feedback-driven enhancements.- Identifies and mitigates risks associated with operational processes, developing strategies to minimize potential disruptions.- Addresses and resolves complex operational issues, escalations, and challenges promptly, minimizing business disruptions.- Provides guidance to junior team members, fostering their development, and ensuring that the team operates effectively.**Education & Experience** Recommended**- Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.- Typically has 4-7 years of work experience, preferably in sales, operations management, project management, process improvement, or a related field or an advanced degree with 3-5 years of work experience.**Knowledge & Skills**- Auditing- Automation- Business Operations- Business Process- Business Requirements- Change Management- Continuous Improvement Process- Data Analysis- Key Performance Indicators (KPIs)- Process Improvement- Project Management- Workflow Management**Cross-Org Skills**- Effective Communication- Results Orientation- Learning Agility- Digital Fluency- Customer Centricity**Complexity**- Responds to moderately complex issues within established guidelines.**Disclaimer

  • North America Commercial Catalog and Sales Support

    hace 2 semanas

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job Summary** **Responsibilities** - Drives multiple complex operational processes and escalations throughout the entire sales cycle, such as configuration & quote, deal coordination, bid management, margin analysis, Customer Resource Management, revenue recognition, invoicing, or organizational sales reporting. - Collaborates closely with various...

  • North America Commercial Catalog and Sales Support

    hace 2 semanas

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for owning moderately complex operational processes, collaborating with stakeholders to improve processes, and maintaining accurate documentation. The role implements quality control measures, generates comprehensive reports, and provides recommendations for enhancements. The role focuses on customer satisfaction,...

  • North America Commercial Catalog and Sales Support

    hace 2 semanas

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job Summary**- This role is responsible for owning moderately complex operational processes, collaborating with stakeholders to improve processes, and maintaining accurate documentation. The role implements quality control measures, generates comprehensive reports, and provides recommendations for enhancements. The role focuses on customer satisfaction,...

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