Analytics Software Engineer

hace 3 semanas


Tijuana, México Teradata A tiempo completo

**Location**: TijuanaThe Teradata Global Customer Services Team is going to modernize customer support and we need the best Software Engineers to make this goal a reality.In this role, you will be working within the Teradata Services AIOPs Engineering team. This team is dedicated to automating and transforming customer support from reactive to proactive by leveraging data analytics.Our vision is to optimize customer’s Teradata solution performance and availability, through automated analytics driven predictive/proactive issue resolution while enabling customer self-service. Specifically, to develop an analytics software system for customer support, which will:Utilize data and analytics to predict customer operational issuesProactively provide solutions to avoid impact to Customer operationsEnable Customers to quickly and easily resolve their own problemsAssist Customer Support Associates to quickly resolve customer issues**Major Responsibilities**:You will work in collaboration with other members including data scientists and data engineers to research, design, implement, test, maintain and document solutions for predictive analytics for automated, near real time decision making on data and problems. You will handle massive datasets, which includes working with data engineers to determine what data management systems are appropriate, working with data engineers on developing solutions to data integration and cleansing, and working with data scientists to transition analytical algorithms along and data infrastructure into an operational service analytics system.**Qualifications**:Bachelor’s or Master’s degree in Computer Science3+ years of academic or work experience with Python and Java programming languagesExperience with SQL, Databases, and data integration technologiesExtensive working knowledge of Linux operating systemsSolid experience with source code/configuration management, automated continuous integration, build/deployment process and tools - GitHub, Gradle, Jenkins, Ansible, etc.Excellent verbal and written communication skillsAbility to collaborate on an interdisciplinary team members to solve problemsSelf-starter with a positive attitude, intellectual curiosity and a passion for developing analytics software for solving real world challenges**Excellent English Skills**: verbal, written and visual presentationsUSA B1/B2 Visa (or the ability to obtain as a condition of employment)**Preferences**:Experience working with large-scale, complex software in a parallel processing environment



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