Helpdesk Senior Associate

hace 4 semanas

Guadalajara, México NTT DATA A tiempo completo

**Req ID**: We are currently seeking a Helpdesk Senior Associate to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).**Role Overview****Role Responsibilities**- Manages customer interactions & records reported issues in the ITSM- Identifies issues, applies fixes, and investigates root causes using internal instructions.- Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance- Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all online system problems are resolved in an accurate and timely manner**Key Skills**- Ideally University education, preferably Technical degree, or Microsoft certifications- Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills- Excellent communication and customer service skills- Good English Reading and Writing- Flexibility to work shifts if required- Experience in providing remote IT support is an advantage**Benefits**Our people are the most critical component of our long-term success and their health and wellbeing are our priority.You will enjoy a comprehensive, locally competitive benefits package.Working for a top 5 company in the industry worldwide.Company culture focused on the employee wellbeing.The opportunity to grow a career in Monitoring/Infrastructure.Learning & Development platforms.Competitive Salary**About NTT DATA Services****NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.****Job Segment**:Help Desk, Information Technology, Cloud, Consulting, Technology

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