Operational Resilience Officer

About AXA As a world‑leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect for each other, for our customers and the communities around us. About The Entity AXA is becoming a sustainable tech‑led company and at AXA Group Operations we are one of the major catalysts for this transformation. We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution. We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary. Job Position Pitch Are you passionate about ensuring Operational Resilience in a dynamic and challenging environment? Join our team as a Technology Resilience Lead and play a crucial role in upholding our organization’s resilience framework. As Technology Resilience Lead you will systematically identify, measure, mitigate, report, monitor, and manage the most significant risks. Your contributions will be instrumental in implementing and strengthening our Operational Resilience strategies, solutions, and plans. The Division Group Technology Operations (GTO) aims at designing, developing, and operating Global AXA IT products, delivering them to AXA Entities and the AXA Group, at the right level of quality of service and cost and aligned with business‑driven priorities. Its missions can be summarized in four main activities: global product delivery, global product portfolio management, day‑to‑day operations management, and entities proximity management. The Department / Team You will join the Global Service Operations Department, within Group Technology Operations (GTO) Division. The department manages day‑to‑day IT service delivery for AXA on a global scale, in partnership with Group Operations (GO) Global Products Departments, AXA Entities and our external suppliers, in accordance with GO IT Operations Framework, contract requirements, SLAs (Service Level Agreement) and OLAs (Operational Level Agreements) and Security Instructions. Main Missions Managing QoS as well as continuous service improvements for all AXA entities and across all AXA GO products transversally. Supporting the Market by fronting the Entity operationally to ensure QoS, offering a centralized view for all global services provided by AXA GO Products. Operating standardized, globalised key platforms & transversal services while leveraging automation and self‑service capabilities. Monitoring the performance of AXA GO applications and infrastructure to identify or anticipate any issues or anomalies that could impact the organization’s operation. Managing IT operations processes, in particular swift and sustainable incident resolution, controlled change management as well as Asset & Configuration Management. Facilitating Technology Resilience Services for the Entities and AXA GO, securing Business Continuity in case of Disaster or Crisis Scenarios. Leading the IT Operations standards definition, implementation and governance and ensuring adherence to these standards including external vendors. Delivering and operating AXA’s Datacenters. About The Job As an Operational Resilience Officer, your role will involve supporting the implementation and enhancement of the company’s Operational Resilience framework, contributing to the management of the Crisis Management/Incident Management, Business Continuity Management, IT Resilience and IT Service Continuity Management processes, organising controls, guidance and reporting, facilitating the execution of the exercises on all dimensions of Operational Resilience, participating to Group Operational Resilience initiatives and working groups, as well as supporting the Crisis Leaders, coordinators and Crisis Management Team in case of crisis. Position Mission & Main Activities Operational Resilience Framework: contribute to ensuring a consistent framework is in place to systematically identify, measure, mitigate, report, monitor and manage the most significant risks. Implementation and strengthening of Operational Resilience strategies. Support the Global Technology Resilience Team in developing, revising and overall execution of the Business Continuity and IT Services Continuity Plans and Solutions. Maintain Operational Conditions of the Global Business Continuity and Disaster Recovery Plans to be ready to be activated in case of crisis. Actively participate in group initiative and strategic programmes linked to Operational Resilience. Crisis Management / Incident Management: contribute to the execution of the Crisis Management Process, associate with the organisation of tests and support the Incident Management team during those tests, and support the Incident Management Team during crisis activation. Specific focus on Cyber Crisis or Incident. Business Continuity (BC) Management: contribute to the tests and exercises to ensure that the responses are well maintained and operational; support the Business Impact Alignment with IT Service Continuity. IT Service Continuity Management: ensure follow‑up of the responsiveness of the critical IT systems in case of disaster, consolidate information of implementation of solutions, plans, test, planning, level of maturity, ownerships etc.; contribute to follow‑up the remediation actions identified in the transversal controls and make sure that they are resolved in your area; act as the main point of contact with several AXA Business Entities regarding the ITSCM Services delivered by AXA GO. Experience General understanding of Business Continuity Management lifecycle and IT Operations and IT Continuity Service Management; general understanding of Group Operational Resilience processes and tools required to undertake the role; experience and knowledge of IT Operations and IT Continuity Service Management; general understanding of a product‑based organization; experience and knowledge of Cyber Defense mechanisms. Technical Skills IT Operations Risk Management frameworks Business Impact Analysis Disaster Recovery solutions and plans Incident response procedures Training skills Proficiency in data analysis and familiarity with relevant tools and technologies for resilience planning and testing would also be beneficial. ITIL, ISO 22301 ServiceNow English Soft Skills Strong communication Stakeholder management Problem‑solving Ability to remain calm and focused under pressure Proactive and collaborative approach Ability to adapt to evolving challenges and organizational needs What we offer We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued. Seniority level Not Applicable Employment type Full‑time Job function Other, Information Technology, and Management Industries IT Services and IT Consulting Location Miguel Hidalgo, Mexico City, Mexico Salary MX$8,364.00 – MX$8,364.00 #J-18808-Ljbffr