Customer Support
hace 3 semanas
About the Role As a Customer Support Specialist , you will be the frontline support for our users and administrators. Through phone, email, and web chat, you’ll troubleshoot issues, strengthen customer relationships, and ensure a positive experience with our products. Joining our team means learning the foundations of our business model, gaining exposure to cross-functional teams, and developing valuable, transferable skills within the SaaS industry. What You’ll Do Respond to and resolve customer inquiries of varying complexity within established SLAs. Deliver a positive, customer-centric approach to issue resolution. Manage and document customer cases, updates, and tasks in our ticketing system. Review and process customer forms and documentation. Serve as a Subject Matter Expert (SME) for designated products and support processes. Collaborate with Product, Customer Success, Account Management, and other internal teams. Bring ideas to the table to improve processes and enhance the customer experience.
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Customer Support
hace 3 semanas
Guadalajara, México GlobalLogic A tiempo completo🔎 About the RoleAs a Customer Support Specialist, you will be the frontline support for our users and administrators. Through phone, email, and web chat, you’ll troubleshoot issues, strengthen customer relationships, and ensure a positive experience with our products. Joining our team means learning the foundations of our business model, gaining...
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Customer Support
hace 3 semanas
Guadalajara, México GlobalLogic A tiempo completo🔎 About the RoleAs a Customer Support Specialist, you will be the frontline support for our users and administrators. Through phone, email, and web chat, you’ll troubleshoot issues, strengthen customer relationships, and ensure a positive experience with our products. Joining our team means learning the foundations of our business model, gaining...
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Customer Support
hace 3 semanas
Guadalajara, México GlobalLogic A tiempo completo🔎 About the RoleAs a Customer Support Specialist, you will be the frontline support for our users and administrators. Through phone, email, and web chat, you’ll troubleshoot issues, strengthen customer relationships, and ensure a positive experience with our products. Joining our team means learning the foundations of our business model, gaining...
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Bilingual Customer Service Representative
hace 1 semana
Guadalajara, México Support Zebra A tiempo completoThis is a work-from-home opportunity with a stable daytime schedule.Upselling and retention may be required when assisting customers with renewals or additional services.Key Responsibilities- Assist with LLC formation and renewal processes, including subscription and license renewals- Address billing inquiries, password resets, and account updates- Offer...
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Customer Support
hace 3 semanas
Guadalajara, México GlobalLogic A tiempo completoAbout the Role As a Customer Support Specialist , you will be the frontline support for our users and administrators. Through phone, email, and web chat, you’ll troubleshoot issues, strengthen customer relationships, and ensure a positive experience with our products. Joining our team means learning the foundations of our business model, gaining exposure...
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Customer Support
hace 3 semanas
Guadalajara, México GlobalLogic A tiempo completo🔎 About the Role As a Customer Support Specialist, you will be the frontline support for our users and administrators. Through phone, email, and web chat, you’ll troubleshoot issues, strengthen customer relationships, and ensure a positive experience with our products. Joining our team means learning the foundations of our business model, gaining...
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Customer Support
hace 3 semanas
Guadalajara, México GlobalLogic A tiempo completoAbout the Role As a Customer Support Specialist , you will be the frontline support for our users and administrators. Through phone, email, and web chat, you'll troubleshoot issues, strengthen customer relationships, and ensure a positive experience with our products. Joining our team means learning the foundations of our business model, gaining exposure to...
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Customer Support
hace 2 días
Guadalajara, Jalisco, México GlobalLogic A tiempo completoAbout the RoleAs aCustomer Support Specialist, you will be the frontline support for our users and administrators. Through phone, email, and web chat, you'll troubleshoot issues, strengthen customer relationships, and ensure a positive experience with our products.Joining our team means learning the foundations of our business model, gaining exposure to...
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Customer Support
hace 3 semanas
Guadalajara, Jal., México GlobalLogic A tiempo completo🔎 About the Role As a Customer Support Specialist , you will be the frontline support for our users and administrators. Through phone, email, and web chat, you’ll troubleshoot issues, strengthen customer relationships, and ensure a positive experience with our products. Joining our team means learning the foundations of our business model, gaining...
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Customer Support
hace 3 semanas
Guadalajara, Jal., México GlobalLogic A tiempo completoAbout the Role As a Customer Support Specialist , you will be the frontline support for our users and administrators. Through phone, email, and web chat, you'll troubleshoot issues, strengthen customer relationships, and ensure a positive experience with our products. Joining our team means learning the foundations of our business model, gaining exposure to...
