Sr. Program Manager

hace 3 semanas

Ciudad de México, Ciudad de México Amazon A tiempo completo

Amazon Mexico currently seeks an innovative, hands-on, analytical and results-oriented Senior Program Manager to lead various initiatives to improve speed for last-mile delivery, including products and operations in Mexico.

Fulfillment by Amazon (FBA) offers logistic services to third-party selling partners on our marketplace, in Mexico and beyond. We ship products on behalf of our partners and handle the supply chain when our customers need to return the product they bought. Processes are either existing or to be built.

A successful Program Manager must be able to work independently, understand rapidly the key pain points of the processes, and influence internal/external partners at all levels of the organization. This role will particularly suit someone with strong analytical abilities, relationship-building skills, and superb project management capabilities.

Key Job Responsibilities

The FBA Speed PM works with the Operations and Products teams to coordinate initiatives, dashboards, and strategies that will improve the last-mile delivery speed for our customers - mainly behind more accurate placement across our logistic network.

Your key responsibilities include:

  • Identify, prioritize and execute on new opportunities to further accelerate growth of FBA as well as drive process improvements.
  • Develop in-depth understanding of processes, tools, data, and teams involved in FBA process (domestically and internationally). Identify gaps (or overlaps) and opportunities, and initiate high-impact projects based on analyses.
  • Set up performance management mechanisms and track potential Sellers with interest to pilot initiatives.
  • Connect with key stakeholders regularly to review ops/business metrics and set up processes to ensure goals are met.
  • Operate autonomously; drive forecasts, and handle escalations.
A Day in the Life

Inclusive Team Culture: At Amazon, we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance: We believe striking the right balance between your personal and professional life is critical to lifelong happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth: Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Minimum Requirements
  • Bachelor's degree
  • 8+ years of program or project management experience
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
  • Experience working cross-functionally with tech and non-tech teams
  • English proficiency: Advanced (written and spoken)
  • Excel proficiency: Advanced
  • 8+ years of driving process improvements experience
  • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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