Mx Payments Ops Specialist

hace 4 semanas


México Sporty Group A tiempo completo

Sporty GroupSporty is expanding and we're building the world's go to platform for everyday entertainment.We are seeking a detail-oriented Payment Specialist to join our team. In this role, you will support and optimize payment operations across Mexico, with a focus on transaction monitoring, operational efficiency, and payment performance.You will work closely with local third-party payment providers, internal stakeholders across operations and customer service, and customers to ensure seamless payment processes, issue resolution, and regulatory compliance.**What you'll be doing**:- Support end-to-end payment processes, including deposits, withdrawals, refunds, reconciliations, and customer queries.- Collaborate with local payment providers and banks to ensure timely resolution of transaction-related issues.- Monitor transactions in real time to detect, investigate, and escalate suspicious or fraudulent activity.- Assist in analyzing customer payment behavior and trends to recommend improvements in payment flows and methods.- Contribute to operational enhancements by documenting workflows, SOPs, and process improvements.- Support the integration and testing of new payment technologies and solutions.- Ensure all payment operations comply with relevant regulations and internal policies.- Provide timely support during system downtimes or payment-related incidents to minimize customer impact.**What you'll bring**:- Bachelor’s degree in Finance, Business, Risk Management, or related field (or equivalent work experience).- 2-3 years of experience in payments, financial operations, or fintech/e-commerce environments.- Fluency in English;- Solid understanding of payment systems, funds flows, and reconciliation processes.- Experience with payment gateways, PSPs, or transaction monitoring tools is preferred.- Strong analytical and problem-solving skills with a data-driven mindset.- Excellent communication and interpersonal skills to work effectively across teams and with external partners.- Ability to manage multiple priorities and adapt in a fast-paced, remote-first environment.What’s In It For You\uD83D\uDCCD Sporty is a remote first company in pursuit of sustainability\uD83D\uDCB0 A competitive salary + individual performance based bonuses every quarter\uD83C\uDF34 28 days paid annual leave- Our core working hours are 10am-3pm in your local time zone with flexibility outside of this\uD83D\uDCDD Referral bonuses & flash bonuses\uD83D\uDCBB Top of the line equipment\uD83C\uDF0D Annual company retreats to provide great internal networking opportunitiesPersonalised SupportYour Move



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