Telephone executive

Position Title: Telephone Executive
Location: Aguascalientes

Requirements:

• Education: Bachelor's degree
• English Proficiency: B2-C1 (Advanced)
• Experience: At least 1 year of experience in sales processes and customer service, with knowledge of digital platforms used for online sales and purchasing.
• Technical Skills: Proficient in Microsoft Office (Basic/Intermediate) and experience with delivery platforms.
• Availability: Full-time availability, Monday to Saturday

Key Responsibilities:

• Manage customer inquiries, complaints, and order-related issues with a focus on providing exceptional service.
• Conduct proactive telephone sales, nurturing and growing the customer portfolio, ensuring sales targets and objectives are met.
• Follow up on customer requests, ensuring timely responses and resolutions.
• Collaborate closely with sales, logistics, and technical service teams to provide seamless customer support throughout the sales process.
• Monitor and report on sales results, contributing to team and company-wide goals.

Additional Information:

This role is NOT a call center position. Instead, you will be responsible for providing direct, high-quality customer service and follow-up on sales processes. We offer superior benefits beyond the legal requirements, including health insurance, bonuses, etc. This is an excellent opportunity for candidates looking to grow within a dynamic, customer-focused environment.