Banamex- Ops Sup Supervisor
hace 3 semanas
The Ops Sup Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.**Responsibilities**:- Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations- Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.- Analyze operations information and make evaluative judgements to solve problems- Responsible for identifying and resolving routine problems and operational issues with broader departmental impact within established procedures- Identify hiring needs to ensure adequate staffing- Serve as a backup for manager, as needed**Qualifications**:- 0-2 years of relevant experience- Direct line management experience in a call center or production environment preferred- Working knowledge of financial industry preferred- Proactive leadership and motivational skills- Proven organization and time management skills- Demonstrated problem-solving and decision-making skills- Consistently demonstrates clear and concise written and verbal communication skills**Education**:- Bachelor’s degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.- Licenciatura en áreas Administrativas o experiência equivalente 4 años en Operaciones.- Conocimiento en productos de Tarjetas y Captación.- Desarrollar e implementar nuevas estrategias de negocio adaptadas al cambio.- Supervisión de equipos de trabajo multidisciplinarios.- Conocimiento en Políticas de Control y Riesgo.- Identificar los riesgos en los procesos, proponiendo controles mitigantes para la eficiencia operativa.- Conocimiento en redacción de líneas ARCM, Instrucciones de trabajo y procedimientos.- Implementación de procesos, aplicando el conocimiento de reglas de negocio, políticas, sistema y funcionamiento de las áreas operativas.- Participación en la administración de procesos con respecto a mejoras operativas y pruebas de implementación en los sistemas que afectan al proceso.- Office intermedio (Excel, Power Pont, Word).- Capacidad para trabajar bajo presión.- Solución a problemas.- Habilidades de supervisión.- Liderazgo.- Habilidades de Negociación- Pensamiento sistémico- Enfoque de servicio a Clientes.Trabajo en Esquema Residente**Job Family Group**:Operations - Core- **Job Family**:Operations Support- **Time Type**:Full time- **Most Relevant Skills**Please see the requirements listed above.- **Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.-- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._
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Banamex / Ops Sup Supervisor
hace 3 semanas
Ciudad de México Citigroup A tiempo completoThe Ops Sup Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in...
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Ops Sup Analyst
hace 3 semanas
Ciudad de México Citibank (Switzerland) AG A tiempo completo## For additional information, please review .Ops Sup Analyst page is loaded## Ops Sup Analystlocations: Ciudad De Mexico Distrito Federal Mexicotime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 16, 2026 (24 days left to apply)job requisition id: The Ops Sup Analyst 2 is an intermediate level position responsible for providing...
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Ops Sup Supervisor
hace 2 semanas
Ciudad de México Citi A tiempo completoThe Ops Sup Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in...
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Ops Sup Supervisor
hace 2 semanas
Ciudad de México Citi A tiempo completoThe Ops Sup Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in...
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Banamex- Ops Sup Analyst 2
hace 4 semanas
Ciudad de México Citi A tiempo completoThe Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as...
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Ops Sup Supervisor
hace 3 semanas
Ciudad de México Citi A tiempo completoThe Ops Sup Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in...
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Banamex - Ops Sup Sr Supervisor - C11
hace 1 semana
Ciudad de México Citi A tiempo completoThe Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in...
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Ops Sup Analyst
hace 2 días
Ciudad de México 27284 Banco Citi Mexico Sociedad Anonima A tiempo completoThe Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. The Ops Sup Analyst 2 serves as the liaison...
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Banamex - Ops Sup Analyst 2 - C10
hace 1 semana
Ciudad de México Citigroup A tiempo completoThe Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as...
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Banamex - Ops Sup Analyst 2 - C10
hace 1 semana
Ciudad de México Citi A tiempo completoThe Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as...
