Card Manager

Job DescriptionTo establish processing operation efficiencies, creating best practices for security and ensuring that the team adheres to the applicable laws, regulations, regulatory requirements and Bank policies and procedures and also support the achievement of organisations financial and business strategies through sales and service excellence includes planning, executing, monitoring and measuring the service process.Are you someone who can- Identify potential financial risk that the annual business plan might bring about and ensure measures are taken to manage that risk against the financial expenditure budget.- Create, analyse and interpret budget Variance Reports to ensure financial planning and accruals are adjusted to accommodate changes in business operations Increase operational efficiency and suggest solutions to enhance cost effectiveness control costs for business area.- Drive continuous improvement in customer service delivery that prevent problems from arising in the future in a proactive manner Implement service delivery and efficiency models.- Enhance the service experience by ensuring the alignment of multiple service delivery processes and channels, and putting the customer first Introduce best practice customer service solutions and efficiency models.- Monitor and evaluate all customer touch points to ensure the effectiveness of customer experience.- Have a minimum degree in Business Administration, Finance, Information Technology or equivalent.- Have a relevant Master's degree (it will be an added advantage).- Have 2-3 years working experience in Banking, Payments or Financial services.- Have experience in card operations, product management or payments processing systems.- Have experience with card networks (Visa and Mastercard).You will have access to- Opportunities to network and collaborate.- Challenging working environment.- Opportunities to innovate.- A culture of sharing.We can be a match if you are- Curious & courageous - you’re driven by always wanting to know more and learn more and you’re brave enough to share options.- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.Job Details05/06/25