Recruitment Manager

**About Us**:We are AMS. We are a talent solutions business.Working with clients across the globe, we have learned what it takes to be a high performing employer. It starts with talent; sourcing, selecting and keeping the right people in the right jobs. To do this well, you need unmatched expertise in digital innovation, and a deep understanding of the complex needs of the talent you are seeking to engage - whether that talent is external to your business or already inside it.Taking a holistic approach to the HR value chain and to attracting and retaining a world class workforce enables business success. 10,000+ experts, across 120+ countries, speaking more than 50 languages, delivering projects for the world’s most admired companies.**We are AMS. This is what we do. Talent is our world.****The Role**:As an AMS Manager - Client Services, you will be accountable for managing the end-to-end talent acquisition process as well as developing and delivering agreed recruitment services to a specific business function within a client ensuring all targets are achieved in partnership with the Client Services Management team. Key success attributes include customer focus, solution orientation, agility, and ability to work in a dynamic, fast-paced environment.The Manager is responsible for the direct reports; manage roster to ensure existing staff are allocated appropriately and manage the movement and assignments to ensure highest utilization. This is a key role that requires a responsive and strong people manager individual.**We are looking to hire a Client Services manager to support our client.****Hybrid scheme in Monterrey's office, 1 day a week at the office required.****Key Accountabilities**:**What you'll be doing**:- Develop and maintain pro-active and constructive relationships with clients by demonstrating an understanding of the business, the requirements and set expectations accordingly- Manage senior stakeholders in fast-moving, complex and difficult client environments enhancing AMS’ reputation within the business acting in an advisory capacity- Partner senior client stakeholders to define resourcing strategies and plans that meet medium to long term client objectives and enable AMS to plan ahead- Develop accurate hiring forecasts for the Business Unit(s) (BUs) supported and share with relevant AMS individuals- Develop an effective sourcing and talent community strategy to meet the BU needs, working with the Sourcing Channel Consultant (if present on the account)- Deploy effective recruitment delivery and attraction strategies, using relevant sourcing channels to reduce time to hire and increase account profitability- Build effective communication channels between the client hiring managers and the account team strengthening the relationship between AMS and the client- Understand AMS people are a key market differentiator and genuinely committed to the development of direct reports and the team- Accurate financial forecasting and a deep understanding of the team productivity to enable resource management- Manage scope creep and escalate accordingly to the senior manager- Ensure data accuracy and review and analyse data to drive team performance- Lead and manage teams, driving the team to ensure that productivity, account profitability and customer satisfaction are priorities at all times- Manage a team of recruiters to achieve delivery targets and contractual SLAs by providing objectives, direction and continual feedback on progress- Drive down non-compliance for assigned BU(s), increasing account revenue and profitability- Work with the senior manager to define the type and level of resources required to effectively achieve delivery and profitability targets- Deliver continuous improvement projects and client specific projects- Identify areas of process improvement, service enhancement and opportunities to increase the scope of the service and communicate these appropriately to relevant parties. Support and / or manage the implementation of changes- Responsible for spotting business development opportunities and engaging with the Senior Manager- Hold sound knowledge of recruitment model options and design in order to promote the benefits of an outsourced solution to the client- Custodian of the client’s Employee Value Proposition (EVP) ensuring the entire team are able to convey the proposition in a compelling way enhancing the clients brand presence in the market- Keep abreast of market intelligence and industry trends (e.g. new technology, recruitment metrics, legislative changes) and use this insight to develop resourcing plans- Act as a Trusted Advisor to clients and team on resourcing related matters.**Skills & Experience**:- Deep knowledge of at least one market sector **(Customer service)**:- **Full professional English level.**:- Experience of presenting to and solving issues for senior clients and gaining their agreement to a course of action-