Analista de Crédito y Cobranza

**Description**You will work with key internal and external stakeholders to protect the financial position of CPKC through the timely collection of receivable balances due under customer contracts and public tariffs while developing and maintaining strong customers relationships. You will be responsible for analyze complex accounts, collect and maintain accurate and detailed records of all client interactions.**Accountabilities**- Monitor and collect past due accounts in a timely manner to protect CPKC's financial position.- Maintain accurate and detailed records of all customer interactions, including payment arrangements, promises to pay, and any disputes or issues that arise during the collection process.- Strategically manage multiple escalated accounts in addition to a non-escalated portfolio while reviewing customer aging, managing all potential bad debit, DSO, aging.- Achieve collection goals and objectives set by the organization while maintaining a high level of productivity and efficiency.- Establish and maintain collaborative relationships with internal teams such as Operations, Marketing & Sales, and Credit to gather relevant information and ensure coordinated efforts in the collection process.- Investigate and resolve discrepancies or disputes by coordinating with other departments, such as Billing, Marketing & Sales, or Customer Service.- Drill down to the root cause to resolve complex issues; working with leaders to ensure a go-forward process is in place.- Build business cases to support write-offs or settlements.- Drive process improvement by proactively identifying issues and propose solutions.- Protect CPKC’s value by keeping information confidential.- Exemplifies CPKCM Vision, Values, and Culture in each and every interaction with team, clients, and stakeholders.**Required**- Bachelor's degree from an accredited university or college, preferably in a job related major field of study, Accountant,- Minimum five (5) years of relevant professional experience, or equivalent combination of education and experience- Billingue (English and Spanish)- Strong knowledge of Excel- Knowledge SAP- Strong facilitation, active listening, interpersonal, verbal and written communication skills- Familiarity with CFDI- Ability to manage multiple sets of priorities and deliverable**Preferred**- Preparing & Analyzing data.- Reports and dashboards- S4 Hana**Working Conditions**- This position has a regular full time schedule with a normal work week of Monday through Friday. There may be a need for occasional work after hours or weekends.- This position may require mínimal travel up to 10% of the time.**We Offer**- Complete health and welfare benefits package- Competitive salary- Incentive plan- Vacation plan**Additional Information****CPKC** reaffirm our declaration of commitment to labor equality and non-discrimination by explicitly declaring the prohibition of requesting medical test of non-pregnancy and HIV as requirements for employment.Through the previous statement, it is allowed to be known to our internal and external applicants through our publications of vacant positions, providing an inclusive environment for all applicants, however, in critical roles that involve security for our environment, specific tests may be taken for some positions, which is established by the government, we compromise to guarantee a safe and secure environment with zero tolerance for discrimination, aligned with our principles of labor equality and non-discrimination.**EEO Statement**We value a culturally diverse workforce and are proud to be an equal opportunity employer while providing reasonable accommodations for all employees. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other legally protected basis, in accordance with applicable law. The talent selection process for vacant positions at Kansas City Southern de México, S.A. de C.V. (KSCM) is governed by the principles established in its Labor Equality and Non-Discrimination Policy, in accordance with the provisions of section III of Article 1 of the Federal Law to Prevent and Eliminate Discrimination (LFPED), and applies to applicants internal and / or external alike. In addition, KCSM does not request clinical tests and / or desk tests from applicants as part of the decision-making process during selection.**Company Overview**In 1887, Arthur Stilwell constructed a north-south railroad while others were heading east and west, setting the tone for a century-old legacy of outstanding vision; entrepreneurial spirit; resilience in the face of adversity; and, willingness to challenge conventional wisdom. Building on that legacy, our culture is further defined by a new vision for the future and a core set of values - Safety, Customer Focus, Co