Banamex/ Analista de Implementacion de Proyectos/ Riesgo y Control/ Mejora Continua/ Ops Sup Analyst 1

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.**Responsibilities**:- Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)- Provide regular status updates for all project participants and create presentations for steering committee updates- Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements- Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines- Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines- Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements- Create, manage and maintain project plans and act as the project manager for all follow ups across various departments- Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.Qualifications:- Previous relevant experience preferred- Proficient in Microsoft Office- General knowledge of client reporting across the industry and our competitors- Working knowledge of SQL environments and database queries- Proven organization and time management skills- Demonstrated problem-solving and decision-making skills- Consistently demonstrates clear and concise written and verbal communication skills**Education**:- Bachelor’s degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.**Funciones**- Implementar proyectos de mejora continua para el área de cobranza/ contac center a través de metodologias de proyectos- Eficientar procesos dentro del área de cobranza/ contac center- Identificacion, Ánalisis de riesgos y posibles desviaciones al proceso- Seguimiento a temas de control- Identificacion de errores operativos y propuestas de mejora- Seguimiento a entregables con el área de auditoria- Capacitacion sobre procesos internos.- Generacion de Dasbhoard**Requisitos**- Experencia en metodologia de proyectos Lean/ Sig Sigma/ Aguile/ Scrum- Conocimiento en lineas de control- Conocimiento en BISO (Deseable)- Manejor de Excel Avanzado- Dominio de paquetería Microsoft Office.- Habilidades comprobadas de organización y gestión del tiempo.- Habilidades comprobadas de toma de decisiones, resolución de problemas y comunicación asertiva.- Análisis de datos y procesos para identificar oportunidades de mejora en los procesos, de preferencia bajo la metodología Lean.- Diseño e implementación de soluciones para optimizar los procesos.- Colaboración con equipos interdisciplinarios para implementar mejoras.- Seguimiento y evaluación de mejoras implementadas.- Experiência en metodología Lean, conocimiento de políticas y gestión de Control Interno (de preferencia).**Zona de Trabajo Metepec****L-V 9 a 6**Job Family Group:Operations - Core- **Job Family**:Operations Support- Time Type:Full time- Most Relevant SkillsPlease see the requirements listed above.- Other Relevant SkillsFor complementary skills, please see above and/or contact the recruiter.View Citi’s EEO Policy Statement and the Know Your Rights poster.