Customer Service Representative

hace 12 horas

Desde casa, México Motorcycle Safety Academy A tiempo completo

**Overview**:A customer service representative is a professional who handles incoming or outgoing customer calls for a business. They are the front line of communication between a company and its customers, providing support, answering questions, resolving issues, and sometimes selling products or services.**Pay Rate**:Pay rate is MX$10,000 to MX$13,000**Key Responsibilities**:- **Customer Service**: Providing prompt, efficient, and courteous customer service. Answering customer inquiries, resolving problems, and providing information about products or services.- **Handling Calls**: Managing large volumes of inbound and/or outbound calls in a timely manner while maintaining high levels of customer satisfaction.- **Problem Solving**: Identifying customer needs, clarifying information, researching issues, and providing solutions or alternatives.- **Sales Support**: For some roles, upselling or cross-selling products and services may be part of the job, requiring representatives to inform customers about additional products or services that might meet their needs.- **Data Entry**: Accurately logging all call information, orders, and customer interactions in the company's database or CRM system.- **Policy Adherence**: Following customer service “scripts” when handling different topics, ensuring compliance with company policies, regulations, and procedures.- **Team Collaboration**: Working with team members and other departments to find solutions to customer issues and improve the customer experience.- **Feedback and Improvement**: Providing feedback to management regarding potential improvements in products, services, or policies based on customer interactions and suggestions.**Qualifications**:- **Educational Background**:A high school diploma or equivalent is typically the minimum requirement.- **Experience**:Previous experience in customer service, retail, or another role involving direct customer interaction can be beneficial. Training is usually provided on the job.- **Communication Skills**: Excellent verbal and written communication skills in English are essential. Representatives must be able to convey information clearly and effectively.- **Listening Skills**:The ability to listen to and understand customer needs and concerns is critical for providing effective solutions and building customer satisfaction.- **Problem-Solving Ability**: Being able to quickly identify problems and think through solutions is key in a fast-paced customer service environment.- **Patience and Empathy**:Handling frustrated or upset customers requires patience, empathy, and a calm demeanor.- **Adaptability**: Customer service representatives must be adaptable and capable of handling unexpected situations or difficult calls with professionalism.**Job Types**: Part-time, Full-timePay: $10,000.00 - $13,000.00 per monthExpected hours: 25 - 30 per week**Language**:- English (required)Work Location: Remote

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