Merchant Operations Manager

**About PayJoy**PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and credit cards, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and provide safety acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 17 million customers as of 2025 while achieving solid profitability for sustainable growth.**This role**As a key player in our Merchant Operations team, you will be responsible for building strong relationships with our commercial partners, optimizing operational processes, and leading initiatives that enhance partner satisfaction and business performance. You’ll also be the primary owner of our CRM platform, ensuring it supports our growth strategy and delivers actionable insights. This role is ideal for someone passionate about client success, operational excellence, and driving scalable growth through data and technology.**Key responsibilities**:- Serve as the main point of contact for merchant partners, ensuring their operational needs are met with speed and precision.- Lead strategic initiatives to improve merchant experience, retention, engagement, and performance.- Own and optimize our CRM system to support partner lifecycle management, segmentation, and campaign execution.- Collaborate cross-functionally with Sales, Finance, Product, and Customer Support to align operational activities with business goals.- Drive continuous improvement in onboarding, data accuracy, and partner communications.- Monitor KPIs related to merchant success and growth, and report leadership insights.- Develop scalable processes that support long-term growth and operational efficiency."**Qualifications**:- Proven experience in operations, client success, or account management—preferably in tech, marketplaces, or B2B environments.- Strong understanding of CRM systems (e.g., Salesforce, HubSpot, Zoho, or similar) and how to leverage them for growth.- Excellent communication and stakeholder management skills.- Analytical mindset with the ability to turn data into strategy.- Passion for building processes that scale and improve partner experience.**Benefits**:- 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.- Life insurance.- Phone finance, Headphone, home office equipment and wellnes perks.- 30 days of Christmas bonus- 20 days paid Vacation- 50% Vacation premium- 13% Saving funds- $2,000 MXN monthly grocery coupons- $2,000 MXN monthly restaurant coupons- $2,000 USD annual Co-working Travel perk- $2,000 USD annual Professional Development perkPayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.**PayJoy Principles**Finance for the next billion- Ownership- Break Through Walls- Live Communication- Transparency & Directness- Focus on Scale- Work-Life Balance- Embrace Diversity- Speed- Active Listening