Cucm Escalation Leader

hace 3 semanas

Ciudad de México Cisco Systems A tiempo completo

What You'll DoCisco's Technical Services is team of elite technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores. Cisco's technology team consists of the industry's brightest minds; developing and deploying today's most advanced Internet technologies. You'll gain insight on the detailed functionality of Cisco products and partners with all distributed elements of the service chain.Who You'll Work WithYou will work with a tight-knit team that demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. If you have patience and an empathetic view of the customer, and want to hone your skills and advance your career making valuable contributions to customers while working with an industry leader in networking technology, Shared Services in CX is the place for youWho You Are- You will assist in driving Cisco Unified Call Manager technical support, escalation through partners, account teams, and other Technical Assistance Center engineers.- You will also provide/coordinate technology/product training and intellectual property material as required- You will act as focal point for Critical/GFEP/CAP Accounts to ensure proper resources are engaged, communication is effective, and cases are progressing to overall resolution.- You will proactively monitor team backlogs and act as early detection for customer satisfaction- You will maintain and build relationship with our internal and external stakeholders- You will provide guidance to others on documented processes and proceduresDesired Skills- Typically requires BS in a technical field (CS/EE preferred)- Expertise in Security related Technologies (To be changed dependent on Technology.Why CiscoWe connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns. We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.

  • Multiservices Escalation Leader

    hace 3 semanas

    Ciudad de México Cisco Systems A tiempo completo

    What You'll DoCisco's Technical Services is team of elite technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, increasing customer satisfaction metrics, industry recognition, and employee...

  • Wireless Escalation Leader

    hace 3 días

    Ciudad de México Cisco Systems A tiempo completo

    What You'll Do Cisco's Technical Services is team of elite technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, increasing customer satisfaction metrics, industry recognition, and employee...

  • Unified Contact Center Escalation Leader

    hace 3 días

    Ciudad de México Cisco Systems A tiempo completo

    What You'll Do Cisco's Technical Services is team of elite technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, increasing customer satisfaction metrics, industry recognition, and employee...

  • Lansw/architecture Escalation Leader

    hace 3 semanas

    Ciudad de México Cisco Systems A tiempo completo

    What You'll DoCisco's Technical Services is team of elite technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, increasing customer satisfaction metrics, industry recognition, and employee...

  • Fw/fp Escalation Leader

    hace 4 semanas

    Ciudad de México Cisco Systems A tiempo completo

    What You'll DoCisco's Technical Services is team of elite technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, increasing customer satisfaction metrics, industry recognition, and employee...

  • Wea/cable Escalation Leader

    hace 3 días

    Ciudad de México Cisco Systems A tiempo completo

    What You'll Do Cisco's Technical Services is team of elite technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, increasing customer satisfaction metrics, industry recognition, and employee...

  • Project Leader

    hace 3 semanas

    Ciudad Juarez, México WISTRON MÉXICO, S.A. DE C.V. A tiempo completo

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  • Sr. Program Leader, Community Operations

    hace 3 semanas

    Ciudad de México Uber A tiempo completo

    **About the Role**The Internal Escalations leader is part of the Global Escalations organization which provides elevated support across all channels (phone, chat, automation, AI) and lines of business. The Internal Escalations leader is responsible for ensuring critical issues surfacing within our support network are identified, mitigated and resolved....

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    hace 2 semanas

    Ciudad de México Microsoft A tiempo completo

    Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can...

  • Senior Specialist Ucc Support

    hace 3 semanas

    Ciudad de México Alcon A tiempo completo

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