Global Support On-site Technician

hace 5 días

Mexicali, México Structo Pte. Ltd. A tiempo completo

**Global Support On-Site Technician (Mexicalli)**:**Responsibilities**:Customer On-boarding and Site Installation:- Be involved in preparing and understanding customer on-site installation and training plan.- Travel to customer sites on short notice and within schedule to set up equipment and train customers on usage, maintenance, safety and troubleshooting of hardware, software, and materials.- Document and report all site visits methodically and regularly.On-site Maintenance and Troubleshooting:- Be involved in preparing and understanding customer on-site maintenance and troubleshooting plans.- Travel to customer sites on short notice and within schedule to provide maintenance /troubleshooting of machinery, components and process.- Methodically collect and record data using data collection tools and spreadsheets.- Communicate with the support engineer on a daily basis and discuss the plan-of-action.- Document and report all site visits methodically and regularly.- Understand customer issues empathetically.Technical Reporting and Data Collection:- Collect and document observations and data on-site and remotely.- Store data in a methodical manner and communicate critical issues with support engineers and the wider team on time.On-site Troubleshooting:- Respond to customer issues in a quick and efficient manner.- Troubleshooting with customer on-site on electrical, software and hardware issues.Customer Success:- Identify areas of improvement for products and customer processes while on-site.- Work with customers and internal teams to design, rollout and implement new processes and improvements to improve customer production.**Requirements**:- Graduate of trade school in Mechanical, Electrical or Industrial Engineering field, or equivalent experience.- 3+ years of experience of on-site hands-on machinery repair.- Troubleshooting software, electrical & mechanical systems and machinery.- Ability to travel within Asia.- 3D printing experience is a plus.- Detail oriented and thorough task completion.- Excellent technical communication skills and customer support experience is required.- Must be fluent in English and Spanish.

  • Global Support On-site Technician

    hace 5 días

    Mexicali, México Structo Pte. Ltd. A tiempo completo

    **Global Support On-Site Technician (Mexicalli)**: **Responsibilities**: Customer On-boarding and Site Installation: - Be involved in preparing and understanding customer on-site installation and training plan. - Travel to customer sites on short notice and within schedule to set up equipment and train customers on usage, maintenance, safety and...

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