Support Engineer 2

hace 3 semanas

Monterrey, México Blue Yonder A tiempo completo

Job Profile: Support Engineer IIOverview:What you'll do:- Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases- Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in BY Planning Solution Operate Team- Provide advice to BY partners and customers regarding industry best practices and process methodology- Document learnings and create knowledge articles for repeated cases- Bring in new ideas for automation, re-use and service improvements- Understand the SaaS offering, features and functionality deployed for a given customer.- Work closely with the BY Planning SCPO Solution Experts for complex issue resolution including Product Development- Continuous learning on latest BY Planning Solutions.What we are looking for:Industry experience:- 3+ years of Supply chain planning domain experience- 3+ years of experience in the Software/SaaS industry- Technical experience with BY products preferred specifically, Demand, Fulfillment, SCPO Platform- Experience with customer/client support in Supply Chain softwareTechnical Skills:- Experience with Database programming/Data Modeling using Oracle SQL and MS SQL- Working knowledge of middleware (i.e. Weblogic, TomCat)- Proficiency in Java / J2EE concepts - JDBC, C++- Azure Log analysis and networking tools- Advanced knowledge with operating systems (e.g. Windows, UNIX, LINUX)- Experience in scripting languages - Unix Shell Scripting, PowerShell, Python, Perl etc.Soft Skills:- Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting- Ability to work calmly under pressure and meet deadlines- Must have strong multi-tasking skills- Must be self-motivated and quick learner - New technologies, platforms, integrations- Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations- Demonstrates initiative and is inquisitive- Succeeds in a fast-paced environment- Demonstrates the ability to work independently without losing team synergy- Demonstrates customer service ethics and core valuesEducation:- Bachelor’s degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields. Master’s degree preferred.- LI-AD1Our ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:Core ValuesAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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