Sccm/intune Support Specialist

hace 2 semanas

Ciudad de México DXC Technology A tiempo completo

Our DXC Modern Workplace services provides customers with reliable, optimized, and secure mission-critical systems at lower cost. We manage and simplify existing infrastructure investments and provide a way forward to modernize IT, including moving portions to the cloud.**_ ABOUT THIS ROLE_**You will also be the client facing role for Modern Workplace SCCM/Intune and M365 services, being team leader for the Mexico support resources, coordinating with DXC collaborative onshore and offshore teams in Europe and United States.**_ WHAT YOU’ WILL DO: _**- **Administration and Management**:- Client facing role for Mexico Modern Workplace- Operational team leader for Mexico resources.- Implement and manage security and compliance policies.- Coordinate with DXC team in Europe and United States- ** Monitoring and Maintenance**:- Monitor the performance and availability of Microsoft SCCM/Intune services.- ** Automation and Optimization**:- Develop scripts to automate repetitive tasks.- ** Support and Training**:- Provide support to users and resolve issues related to support scope- Document procedures and user guides.- ** Integration and Development**:- Integrate support scope with other business apps and services.- Participate in Microsoft service deployment and migration projects.**_ WHO YOU ARE_**- 5+ years of experience on SCCM/Intune/image management and support- Microsoft certifications preferred- Solid knowledge in System Center Configuration Manager- Task Sequence- Creation of software collections and distribution- Patch Management (Microsoft and SCUP)- Tool Management (Primary, Distribution Points and Secondary)- Windows 10, Windows 11 and 365 Apps management- Image creation, customization and deployment- Knowledge in Microsoft Deployment Toolkit (MDT)- Windows image customization and deployment- Solid Knowledge in Microsoft Intune- Migration from SCCM to Intune- Create and manage the Autopilot- Profile creation- Manage security policies.- Publishing and Deployment of software to workstations and mobiles- Publishing of software in Company Portal- Manage Patch Management- Manage Workstation and mobiles- Microsoft 365 principals- Knowledge in software packaging- Scripting skills (PowerShell, VBscript, Autoit)- Experience in operational meetings with the client- Proficient English- Troubleshooting issues related to Microsoft 365.- End-user support and training in the use of Microsoft 365 tools.- Connectivity and synchronization analysis and troubleshooting.**_ WORK ENVIRONMENT_***This position is Hybrid in CDMX with recurrent meetings/work at customer location.*Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

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