Head Of Operations
hace 4 semanas
UENI ("you and I") is on a mission to help small businesses succeed online. We provide a done-for-you service that builds websites and delivers digital marketing solutions to thousands of sole proprietors and microbusinesses worldwide. Our model combines software with human expertise — enabling us to deliver affordable, high-quality service at scale. The Role We're looking for a hands-on, process-obsessed VP of Operations This is a senior operational role — not an advisory or C-level position — perfect for someone who thrives on deep execution and wants to drive meaningful impact across fulfillment, support, and customer experience. You will drive operational efficiency across the organization : Website Fulfillment & Edits Marketing Services Delivery Customer Support Customer Success & Retention You'll drive change, partnering closely with the founding team and management to redesign how we operate — increasing efficiency, reducing unit costs, and maintaining our high standards of customer service. Key Responsibilities Drive KPIs in day-to-day operations across fulfillment, support, and customer-facing teams. Audit current processes and lead end-to-end redesign of operational workflows. Identify and implement process improvements that reduce cost, increase speed, and maintain quality. Standardize delivery playbooks and SOPs across teams and geographies. Define and track KPIs related to efficiency, unit economics, SLAs, and customer satisfaction. Drive operational excellence through automation, tools, and team alignment. Manage and coach mid-level operational managers. Act as a key voice in company leadership — bringing operational clarity to strategy discussions. Build scalable systems to support growth while maintaining affordable service for customers. What We're Looking For Must-Have Experience 7+ years leading operations in a tech-enabled services or SaaS environment Proven success scaling operations while improving unit economics Experience managing fulfillment and customer-facing service teams Deep familiarity with service metrics (e.g., cost per order, time-to-fulfillment, CSAT, churn) Comfortable going deep into processes, data, and team-level execution Experience driving implementation of new tools / AI across organizations Highly Desirable Experience Website building, marketing tech, or agency / managed service background Lean, Six Sigma, or other process improvement frameworks Experience implementing AI or automation into workflows Familiarity with tools like Zendesk, Notion, Airtable, Slack, Asana, Jira You Are A doer — not just a strategist Detail-oriented and highly analytical Obsessed with process, systems, and scalable solutions A strong people leader who builds trust and sets high standards Customer-centric — you care deeply about the experience we deliver Great communicator Why UENI? Mission-driven company serving real-world entrepreneurs Opportunity to reshape how digital services are delivered at scale Work closely with a passionate founding team Remote-friendly and flexible culture Competitive compensation Pay Pay : $7, $100, per month Language Fluent English (required) #J-18808-Ljbffr
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Remote Head of Client Services
hace 3 días
WorkFromHome, México Bairesdev A tiempo completoRemote Head of Client Services & Operations Bairesdev • Mexicali, Baja California, Mexico A leading technology company seeks a proactive Chief Operating Officer to lead operations for a significant portion of its workforce. Responsibilities Strategic planning alongside the CEO. Enhancing client relationships. Overseeing team management. Qualifications...
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Head of Operations – Remote Growth
hace 4 semanas
WorkFromHome, México Somewhere A tiempo completoA growing virtual services startup is looking for a Head of Operations to enhance their sales and service delivery processes. The role requires a candidate with strong experience in operations management, particularly in streamlining workflows and managing CRM systems like GoHighLevel. Responsibilities include designing, optimizing, and automating operations...
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Growth-Focused Head of Operations
hace 2 semanas
WorkFromHome, México OnHires A tiempo completoA dynamic digital advertising firm is seeking a growth-focused Head of Operations to lead their remote teams and drive strategic initiatives. This full-time role requires 5–10+ years in leadership, with proven abilities in managing distributed teams and executing strategies for growth. The position offers the chance to work closely with the founder and...
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Head of Operations
hace 6 días
WorkFromHome, México OnHires A tiempo completoAbout the Company Founded in 2016 by its CEO, the client is a top 2–3 global player in digital ad protection. They block malicious activity , provide tracking and insights, and optimize ad spend to ensure campaigns reach real users. Unlike competitors, they are highly proactive with clients , offering scalable solutions for businesses of all sizes and...
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Head of Operations
hace 4 semanas
WorkFromHome, México The TalentHQ A tiempo completoJoin to apply for the Head of Operations (Delivery Director) role at The TalentHQ As Head of Operations, you’ll own the full execution of client delivery at OneNine. You are accountable for timely delivery, meeting scope, budget, and quality standards. Translating strategy into execution, you implement systems to prevent failures from reaching leadership...
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Head of Operations
hace 2 semanas
WorkFromHome, México FeverUp A tiempo completoHaving many products and countries we need to make sure everything runs smoothly. As the Operations team our goal is to help Fever grow increasing the efficiency in our ways of working and maintaining a best‑class experience for all our stakeholders. We love testing launching and executing new projects and supervise all Operations related topics from...
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Head of Operations
hace 4 semanas
WorkFromHome, México Somewhere A tiempo completoHead of Operations (Remote LATAM) Get AI-powered advice on this job and more exclusive features. Head of Operations (Remote, Offshore South Africa/LATAM) About The Company We provide cost segregation studies and related services to real estate owners and CPAs. The business is in rapid growth mode and operates with a distributed engineering team. We are a...
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Head Of Technology
hace 4 semanas
WorkFromHome, México Tosi A tiempo completode la Compañia TOSI es una empresa legaltech enfocada en la creación de valor para las operaciones de las empresas y abogados independientes mediante un ecosistema de fiabilidad digital que sirva como eje articulador entre el derecho y la tecnología. Nuestra solución se basa en criptografía asimétrica y blockchain para crear evidencias con validez...
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Head of Information Operations
hace 4 semanas
WorkFromHome, México 1840 & Company A tiempo completoOpening We are seeking a dynamic Head of Information Operations & Insights to lead and scale our information services function. This leader will ensure that high-quality information assets fuel global go-to-market success, while embedding predictive models and actionable insights into daily operations. Key Responsibilities Translate segmentation into...
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Head of Information Operations
hace 4 semanas
WorkFromHome, México Medium A tiempo completoOpening We are seeking a dynamic Head of Information Operations & Insights to lead and scale our information services function. This leader will ensure that high-quality information assets fuel global go-to-market success, while embedding predictive models and actionable insights into daily operations. Key Responsibilities Translate segmentation into...
