Claims Specialist I

hace 3 semanas

Monterrey, México Transplace de Mexico Global A tiempo completo

This Claims Specialist I, in our Monterrey center of excellence, supports our over, short, and damage (OS&D) team for the transportation management division. The team is responsible for resolving OS&D issues for our customers.**What you’ll do**- Perform time-sensitive, front-line, customer and carrier-facing work by processing OS&D issues- Provide carriers and customers with top-tier service and respond to requests in a timely manner- Use multiple systems to process issues (MyEZClaim, transportation management system, carrier websites, customer portals, etc.)- Resolve incidents using customer-specific processes and use problem solving skills to make sure all incidents are resolved in a timely manner- Generate and share ideas that lead to process improvement (efficiency) and/or customer experience improvement- Analyze OS&D activities to report trends and share ideas for cost containment or reduction of OS&D occurrences**Basic qualifications -**6 MONTHS EXPERIENCE AS CUSTOMER SERVICE OR INTERNSHIPS.- Excellent English language skills - verbal and written- Bachelor’s degree**Experience**: Required- 1 year(s): Customer Service, Internships**Education**: Preferred- Bachelor or better in International Business or related field**Skills**: Required- Bilingual English/Spanish**Behaviors**: Preferred- Innovative: Consistently introduces new ideas and demonstrates original thinking- Dedicated: Devoted to a task or purpose with loyalty or integrity- Team Player: Works well as a member of a group- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well**Motivations**: Preferred- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization- Goal Completion: Inspired to perform well by the completion of tasks

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