OpenTable | Support Manager

hace 4 horas


distrito federal, México OpenTable A tiempo completo

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

In this role, you will:

OpenTable is in search of an experienced Support Manager with strong leadership skills and a “roll-up-your sleeves” work ethic to help support a team of Customer Service Supervisors. We are looking for someone who knows how to support a growing, successful workplace while still having fun

Your top priority is to coach and motivate team members to successfully deliver excellence in all aspects of the Customer Experience. You will be responsible for the overall development of the members of your team while ensuring all performance expectations are met or exceeded consistently.

Please note we can only consider candidates who are able to speak and write Spanish and English and will require working from our Mexico City office.

Please apply if:
  • Lead a team Supervisors who are each developing teams of 10 Customer Service Representatives
  • Oversee execution of projects, Implement process improvement initiatives and measure the success
  • Analyze team performance data, identify areas of opportunities and look at all aspects of the business 6 months ahead to plan accordingly
  • Be a mentor to your team, sharing standard methodologies, and supporting growth
  • Be responsible for performance management, corrective actions, and terminations
  • Help Supervisors identify and address specific areas of focus to compel agent performance
  • Create and develop coaching plans for Supervisor team and identify development opportunities
  • Drive your team to consistently deliver amazing customer experiences and right resolutions
  • Host effective team meetings with open discussions and shared learning experiences
  • Work hand in hand with peers to drive continuous improvement throughout the business
  • Inspect your team's effectiveness in completing daily/weekly task
  • Craft action plans to transform team and site performance
  • Will treat all members of the team fairly and equally
About You:
  • Have a minimum 4+ years’ experience developing a team preferably in a multi-channel contact center environment
  • Consistent inspection of performance and ability to use probing questions to reach a root cause with Supervisors to drive the end results
  • Offer validated mentorship skills, with shown ability to listen, identify root cause, creatively problem-solve, and impact individual and team performance
  • A record of strong performance, exceeding expectations through consistent and positive mentoring and development practices
  • Appropriately articulate complex issues in an easy to understand manner to a variety of audiences
  • Display strong analytical and behavioral problem-solving skills
  • Focus on solutions, not problems
  • Know their way around Windows, Mac OS X, Microsoft Office, and Google Docs. Bonus points for experience with Learning Management Systems and tools
  • Understand basic computer and home networking terminology (operating systems, browsers, routers, modems, etc.)
  • Readily deliver (and accept) open and honest feedback, with an eye towards ongoing improvements
  • Can articulate and instruct the DCSO Coaching Culture to direct reports
  • An in-depth knowledge of all reporting in excel, SF, WF systems, MicroStrategy, Super Set
  • Can demonstrate the ability to take provided reporting and establish team level action plan to correct behaviors
Benefits:
  • OpenTable provides Mexican Social Security (IMSS)
  • Christmas Bonus - 30 days
  • Paid Time Off - 20 days a year
  • Vacation Premium - 25%
  • Parental Leave
  • Bereavement Leave - 3 days
  • Bonuses
  • Dental Insurance & Life Insurance
  • Major Medical Insurance
Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#J-18808-Ljbffr

  • distrito federal, México SpotOn - Corporate A tiempo completo

    At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...


  • distrito federal, México Tbwa ChiatDay Inc A tiempo completo

    Senior Operations Manager | Expert Support At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits...


  • distrito federal, México HSBC A tiempo completo

    Responsible for the Markets Onboarding process. The Manager is the owner of managing the customer's onboarding experience, expectations, and communications with the Relationship Manager and/or Sales Manager. Coordinate the process of incorporation and maintenance of Markets products, including the collection of customer information necessary to complete the...


  • distrito federal, México HSBC Mexico A tiempo completo

    Responsible for the Markets Onboarding process. The Manager is the owner of managing the customer's onboarding experience, expectations, and communications with the Relationship Manager and/or Sales Manager. Coordinate the process of incorporation and maintenance of Markets products, including the collection of customer information necessary to complete the...


  • distrito federal, México Bybit A tiempo completo

    Position Overview: As the Country Manager for Mexico, your role involves spearheading growth, overseeing operations, and fostering relationships within the local cryptocurrency market. Ideal candidates should possess hands-on marketing expertise, prior experience in crypto management, and fluency in both Spanish and English. Knowledge of regulatory...


  • distrito federal, México Iris Software A tiempo completo

    Position: Senior SAFe Agile Project Manager - Senior Job Summary: The Senior SAFe Agile Project Manager supports the planning, coordination, and execution of Agile projects using the SAFe (Scaled Agile Framework). Working closely with Scrum Masters, Product Owners, and various cross-functional teams, this role ensures the successful delivery of projects...


  • distrito federal, México HSBC Mexico A tiempo completo

    Role purpose The Strategy & Planning team in Mexico supports the development and execution of the strategic plans for Mexico and the LAM region and is part of the broader Group Strategy function with whom we work closely to ensure the global and local strategies are aligned and executed. The team also supports internal Group Mergers & Acquisitions activity...


  • distrito federal, México Clarivate A tiempo completo

    We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The Customer Success Manager serves a critical role to retain Clarivate's current business, identify and mitigate risk and support the growth of key customers. You will work proactively with Customers and will help drive value derived from the Clarivate...


  • distrito federal, México Vensure Employer Services A tiempo completo

    Essential Duties and Responsibilities Develop and manage a results driven sales team. Develop growth strategy/targets for assigned product line (in conjunction with applicable Sales Manager(s) for each Regional Sales/Account Manager). Coordinate commercial and technical details with promotion, demonstration, sale and deliverables for product line(s) both...


  • distrito federal, México Altruistiq A tiempo completo

    Altruistiq is an enterprise SaaS that enables the world’s leading consumer packaged goods companies to have a positive impact on the world. Our platform underpins a growing suite of applications and services and has rapidly emerged as a category leader in environmental sustainability. We are building a world class Customer Success team to help our...


  • distrito federal, México BIOMARIN A tiempo completo

    Who We AreBioMarin is a global biotechnology company that relentlessly pursues bold science to translate genetic discoveries into new medicines that advance the future of human health.Since our founding in 1997, we have applied our scientific expertise in understanding the underlying causes of genetic conditions to create transformative medicines, using a...


  • distrito federal, México ENGINEERINGUK A tiempo completo

    As a Clinical Trials Laboratory Manager, you will be joining the world's largest & most comprehensive clinical research organization, powered by healthcare intelligence. You will be partnering with a pharmaceutical company committed to discovering and developing treatments that improve and save people's lives. Working in this program, you will feel...


  • distrito federal, México Rabobank A tiempo completo

    VP, Bond Syndicate Manager Rabo Securities is looking to expand its Investment Grade Bond platform by hiring a Debt Capital Markets professional with Bond Syndicate experience. This is a unique opportunity to be part of our growing business. Our Shared Future: "Capital Markets is a dynamic group where teamwork is valued highly" You and Your Job As a Bond...


  • distrito federal, México SoftwareONE A tiempo completo

    Why SoftwareOne? Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a...


  • distrito federal, México Stori A tiempo completo

    Job Overview We are seeking a highly analytical and strategic Senior FP&A Manager to join our growing finance team. This individual will focus on partnering with Line of Business (LOB) stakeholders to drive deep insights into product performance, help model the economics of our product portfolio, and support strategic decision-making. As a trusted advisor to...


  • distrito federal, México ICON A tiempo completo

    As a Clinical Trials Laboratory Manager you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence. You will be partnering with a pharmaceutical company committed to discovering and developing treatments that improve and save people´s lives. Working in this program you will feel...


  • distrito federal, México LeadVenture® A tiempo completo

    LeadVenture is seeking a results-driven Account Receivable Manager to oversee and streamline the billing process for our Mexico teams. The person in this role must be based in Guadalajara or the surrounding area. Working closely with the AR Manager and Director of Financial Operations, you’ll be responsible for preparing month-end reports, developing and...


  • distrito federal, México TLNT & Spin Hire A tiempo completo

    Are you passionate about sustainability and building strong customer relationships? Join a mission-driven company dedicated to revolutionizing how people grow fresh, healthy food at home. We are seeking a Customer Success Manager to ensure our customers have an exceptional experience, from onboarding to achieving their growing goals. As the Customer Success...


  • distrito federal, México Pfizer A tiempo completo

    Senior Manager, Data Science & Analytics Role Summary: The Senior Manager of Data Science & Analytics is responsible for developing data-driven insights to inform commercial strategy, brand planning, and operational effectiveness. This role requires hands-on data analysis and close collaboration with cross-functional teams to ensure data is leveraged to...


  • distrito federal, México Amazon A tiempo completo

    This position requires an individual who has previous employee and labor relations experience, subject matter knowledge, and strong communication (written/verbal) and interpersonal skills that enables the individual to work successfully on a broad spectrum of employee relations and site support issues and projects.This role must be located in CDMX or...