Customer Service Agent

remote type- Onsite- locations- Cuajimalpa de Morelos, CDMX- time type- Full time- posted on- Posted Today- job requisition id- DT-12707- We are Daimler Financial Services Mexico, a branch of the Daimler Trucks group, and we offer financial solutions that adapt to the needs of our distributors, clients, and market.With over 25 years in Mexico, we have focused on building an excellent reputation of service; and to achieve that, we have relied on technological innovation, digital evolution, and a customer-oriented approach.We are committed to offering excellent financial services that give value to our trademarks, distributors, clients, collaborators, and all our community where we live and work.Customer Service AgentCustomer Service AgentPurpose:Being able to provide top-notch customer service and early delinquency management to large, medium and small customers across the region, including the United Stated.- Duties:- Fielding calls from Daimler Truck small business customers in the United States and providing agile, efficient, and caring service in order to solve their concerns or provide a clear guidance as to the status of their accounts.- Making outbound calls to Daimler Truck small business customers who have reached the early-delinquency bucket, to assess the reason for the lack of payment and help them achieve a solution that allows them to regularize their delinquency situation.- Take active part in the training sessions provided by Daimler Truck United States division regarding the systems and processes outlining their activities.- Provide top-notch service and assistance to any problem or query a regional customer may have.- Skills:- Collaboration and Teamwork- Exceptional problem-solving and troubleshooting abilities- Customer Focus- Flexibility and Adapting to Change- Open Communications- Integrity- Excellent listening and interpersonal skills- Ability to work well in a fast-paced and dynamic environment- Tech-savvy with a working knowledge of computer systems and software- Flexibility to work evenings, weekends, and holidays as required- Technical Skills:- Completed High School Education- Languages: English (100%) C1-C2 verifiable, fluent in both Spanish and English languages, Strong verbal and written communication skills in both languages.- Microsoft Office package- Microsoft Office Excel Intermediate- Experience:- Previous experience on customer handling required and call center role is preferred.- Diversity allows us to employ people with different experiences, abilities and points of view, and that is what enhances our culture and brings us to the forefront among the top global companies.At Daimler Financial Services, we value the diversity between our employees.In order to enrich the culture, acknowledges the importance of including people with different points of view and lifestyles into our company. When we select our talent, we focus on abilities; we do not discriminate based on ethnicity, nationality, gender, race, age, disability, social condition, health, religion, immigrant status, opinions, sexual orientation, gender identity or gender expression, marital status, university or appearance. Diversity allows us to employ people with different experiences, abilities and points of view, and that is what enhances our culture and brings us to the forefront among the top global companies.At Daimler Financial Services, we value the diversity between our employees.In order to enrich the culture, acknowledges the importance of including people with different points of view and lifestyles into our company. When we select our talent, we focus on abilities; we do not discriminate based on ethnicity, nationality, gender, race, age, disability, social condition, health, religion, immigrant status, opinions, sexual orientation, gender identity or gender expression, marital status, university or appearance.Additional Information