Leader Customer Delivery

**Why you'll love Cisco?**We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.**Who you’ll work with?**CX is a team of extraordinary technical professionals whose #1 focus is to deliver best in class customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and loyalty. Our success is validated through outstanding financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.Customer Experience teams are the face of Cisco to our customers and, as such, they are the drivers of Digital transformation. Within Customer Experience, the Global CX Centers are the engine to this transformation for all our services offers by providing flexible and innovative ways to help meet customer needs while improving profitability for CX delivery teams. The Center’s highly technical, global resources support customer engagements in all theaters acting as a flawless delivery partner to other CX teams.**What will you do?**- Manage the activities of a highly skilled engineer team with responsibility for results in terms of customer service satisfaction.- Building high-performance teams and develops people, creating a shared vision- Workload management among team members, including implementation of innovative case management techniques.- Participating in cross-functional projects involving Cisco's product or service offerings.- Handling escalations and assuming ownership for the end-to-end customer experience.- Serving as a liaison role, the manager creates a bridge that connects the technical and business perspectives of customer engagements.**Who you are?**- Effective and demonstrated people management, leadership, and conflict management skills.- Excellent ability to attract, lead, inspire, and mentor engineers and leaders- Proven experience in managing people, project delivery, conflict resolution, and customer success- Experience of improving productivity and efficiency in processes- Extraordinary ability to work cross-functionally and building business partnerships with customers- Experienced in identifying complex issues and resolving complex problems impacting the strategic direction of the organization- Strong communication skills including public speaking- Executive presence, negotiation skills, and credibility- Demonstrates strategic and tactical skills around operational excellence- Professional Services Delivery background is advantageous**Why Cisco****?**WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (38 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a boxBut “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us**Cisco COVID-19 Vaccination Requirements