Helpdesk Associate- Healthcare Clinical Service
hace 2 días
Req ID: Job Responsibilities Include:- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365- Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner- Responsible for driving resolution of incidents on a 24/7 desk- Read text on computer screens for the duration of the shift- Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks- Ensure a quiet, private workspace with high speed, wired internet- Travel up to 10% of the time, if required- Lift up to 25 lbs. if needed for equipment setupPreferred Qualifications:- Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)- Minimum of 1 year of technical troubleshooting experience- High school diploma or equivalent requiredPreferred Skills:- Experience in a call center environment- Demonstrate a service philosophy in all interactions with clinicians and colleagues- Effective communication and interpersonal skills- Proficient typing and English language skills (both verbally and in writing)- Strong listening capabilities to fully understand caller's needs / requests- Exceptional ability to work optimally in a fast-paced environmentBasic QualificationsMinimum 1 year Customer Service experienceThis position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.About NTT DATA Services
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Helpdesk Senior Associate- Healthcare Clinical
hace 2 semanas
Guadalajara, México Ntt Data A tiempo completo**Req ID**: ******We are currently seeking a Helpdesk Senior Associate- Healthcare Clinical Service Desk- Call Center- REMOTE to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).**Job Description**:Job Responsibilities Include:- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer...
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Helpdesk Senior Associate- Healthcare Clinical
hace 2 semanas
Guadalajara, México Hashmap A tiempo completo**Req ID**:******We are currently seeking a Helpdesk Senior Associate- Healthcare Clinical Service Desk- Call Center- REMOTE to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).**Job Description**:Job Responsibilities Include:- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer...
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Healthcare - Clinical Service Desk / Helpdesk
hace 1 semana
Guadalajara, México NTT DATA A tiempo completo**Req ID**: 178847 **Job Responsibilities Include**: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365 - Tracking and documenting the appropriate comments, and close or escalate the incident tickets and...
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Healthcare - Clinical Service Desk: Helpdesk
hace 1 semana
Guadalajara, México NTT DATA A tiempo completo**Req ID**: We are currently seeking a**Helpdesk Associate**to join ourClinical Service Deskteam. This position will have the opportunity to work from home / remotely within Mexico.**Job Responsibilities Include**:- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center...
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Helpdesk Associate- Healthcare Clinical Service
hace 2 días
Guadalajara, México NTT DATA A tiempo completoReq ID: **Job Responsibilities Include**:- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365- Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a...
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Helpdesk Associate- Healthcare Clinical Service
hace 7 días
Guadalajara, México NTT DATA A tiempo completoReq ID: Job Responsibilities Include:- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365- Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely...
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Helpdesk Associate- Healthcare Clinical Service
hace 2 semanas
Guadalajara, México Ntt Data A tiempo completoReq ID: ******Job Responsibilities Include:- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls.This is a call center environment in which we support our customers 24x7x365- Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a...
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Helpdesk Associate- Healthcare Clinical Service
hace 1 semana
Guadalajara, México Hashmap A tiempo completoReq ID: 278445 Job Responsibilities Include: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365 - Track and document the appropriate comments, and close or escalate the incident tickets and related issues in...
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Helpdesk Senior Associate- Healthcare Clinical
hace 4 días
Guadalajara, México Hashmap A tiempo completoReq ID: 253218 Job Responsibilities Include: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365 - Track and document the appropriate comments, and close or escalate the incident tickets and related issues in...
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Helpdesk Senior Associate- Healthcare Clinical
hace 2 semanas
Guadalajara, México Hashmap A tiempo completoReq ID: Job Responsibilities Include:- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365- Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely...
