Operational Services Director

hace 3 semanas


quintana roo, México NexusTours A tiempo completo

We are Nexustours , the leading destination management company in the Caribbean, Latin America and going Global. We have offices in more than 16 countries and 52 destinations, and we keep growing

Our purpose is to make vacation dreams come true. Will you join us?

What do we expect from you as Operation Services Director?
  • Advanced English (spoken and written) is essential.
  • Minimum 4 years of experience in the position at a regional level is a must.
  • Certifications in continuous improvement, Lean, Six Sigma or similar are required.
  • Experience in the tourism sector or BPO is a must.
  • Strong analytical skills and ability to make strategic decisions in dynamic environments.
What will be your role at Nexustours?

You will have the main objective of leading and developing the 5 main back-office Hubs such as Product, Operations, Service, Excursions and Quality Hub.

You will be responsible for managing and integrating operations, ensuring efficiency in product loading, operational planning, information management, and other tasks related to daily operations.

These critical areas require a strategic focus, so you will be responsible for improvements, optimization, and process automation to bring operations to maximum efficiency.

The impact of this position on the daily operation is crucial to ensure our client satisfaction.

What can you expect from us?
  • Competitive salary, in line with the role and the market.
  • Benefits beyond the law such as: Major medical expenses insurance, Life insurance, Epic Days, and discounts with the brand and associates.
  • You will participate in our constant training and development programs.
  • You will be part of a people-oriented culture, where you can be yourself and develop professionally.

If you want to experience a new opportunity, don't wait any longer and apply now

NexusTours is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, religion, sex, nationality, sexual orientation, age, citizenship, marital status, disability diversity, or gender identity.

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