Guest Experience Venue Manager
hace 22 horas
**PLEASE SUBMIT RESUME AND APPLICATION IN ENGLISH** Role Summary: We are looking for a creative and highly organized Guest Experience Venue Manager to support and dual report to the Venue Manager and VP of Guest Experiences. As Guest Experience Manager, you will shape and deliver the end-to-end hospitality experience at one of the (16) host cities of the FIFA World Cup 26™. Your scope will include oversight and management of such areas as hospitality gifting, guest experience staff and external vendor management, hospitality entertainment, omnichannel communication, content recommendations, service mapping, and post-tournament reporting. You will also oversee access control strategy, ensuring accurate guest tiering, zone control, and appropriate staff allocation across all hospitality areas. You will be managing third party suppliers and vendors ensuring high level service delivery as per assigned scope at the assigned venue. You will manage the cross-functional working groups to ensure seamless alignment and premium service delivery at every phase of the guest journey. Key Responsibilities: Support On Location Venue Manager and VP Guest Experience with delivery of the overall Hospitality Program at the assigned venue Manage selected Guest Experience vendors and all hired Guest Experience staff Align guest experience and guest journey with FIFA brand standards and On Location’s hospitality tiers across global and local audiences Oversee the execution of hospitality services at the assigned stadium, including indoor lounges and FIFA pavilion Deliver access control system at assigned venue Ensure all functions are synchronized around key journey milestones and guest experience standards Ensure successful implementation of the gifting program Support with delivery and distribution of the staff uniforms program Ensure that all hospitality spaces are ready for match operations Secure successful implementation of the entertainment program across the stadium Develop post-match communication plans, feedback collection, and tactics to convert guests into repeat customers Manage assigned Guest Experience stadium staff Experience/Qualifications Needed: Minimum 5 years of experience in VIP hospitality across major sporting events Proven project management skills Proven ability to conceptualize and deliver large scale projects with multiple workstreams Experience working in the cross functional environment Experience working in multi-venue or international events Strong collaboration and communication abilities Fluent in English; Spanish and/or French are a strong asset We’d Love If You Also Have These: Experience with major sporting or international cultural events Background in VIP hospitality, production, or brand activations Working Conditions: Fixed Term Position Non regular working hours Willingness to work on weekends and national holidays *This role will be paid as a weekly rate of $38,000 MXP, based on 40 hours per week.*
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Catering Venue Manager
hace 1 día
Ciudad de México, Ciudad de México On Location A tiempo completoole Summary:We are searching for a talented, motivated and highly detailed Catering Venue Manager to join our team to help in the planning & execution of amazing experiences for the FIFA World Cup 26 Premium Hospitality Programs.As a Catering Venue Manager, you are responsible for coordinating and managing all catering operations across the set venue,...
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Venue Management Opportunities
hace 24 horas
Ciudad de México, Ciudad de México On Location A tiempo completoWho We AreOn Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events,...
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Venue Management Opportunities
hace 24 horas
Ciudad de México, Ciudad de México On Location A tiempo completoWho We AreOn Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events,...
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Venue Management Opportunities
hace 2 días
Ciudad de México On Location A tiempo completoWho We Are: On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events,...
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Guest Experience
hace 1 semana
Ciudad de México Casa Pepe Hostal Boutique A tiempo completoe**s la responsable de contribuir a la experiência de nuestros huéspedes, transmitiendo su conocimiento de manera unica,, atraves de una variedad de actividades¡Conviértete en un Pepe!** Estamos en búsqueda de nuestro **GUEST EXPERIENCE** Casa Pepe es una propuesta de Hotel con vocación de Hostal donde nos importa el encuentro de viajeros en un...
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Specialist-guest Experience
hace 20 horas
Ciudad de México Marriott International, Inc A tiempo completo**Additional Information** **Job Number**25033650 **Job Category**Rooms & Guest Services Operations **Location**Courtyard Mexico City Toreo, Periferico Boulevard Manuel Avila Camacho No 150, Mexico City, Mexico, Mexico, 53000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...
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Guest Experience Expert
hace 7 días
México Marriott International, Inc A tiempo completo**Job Number** **Job Category** Rooms & Guest Services Operations**Location** AC Hotel Queretaro Antea, Avenida Antea No 1050 Ejido Jurica, Queretaro, Queretaro, Mexico**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to...
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Guest Experience Expert
hace 2 semanas
México Marriott International, Inc A tiempo completo**Job Number** 23142350 **Job Category** Rooms & Guest Services Operations **Location** AC Hotel Queretaro Antea, Avenida Antea No 1050 Ejido Jurica, Queretaro, Queretaro, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...
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Specialist-guest Experience
hace 3 semanas
Ciudad de México Marriott International, Inc A tiempo completo**Additional Information****Job Number** **Job Category**Rooms & Guest Services Operations**Location**Courtyard by Marriott Mexico City Toreo, Periferico Boulevard Manuel Avila Camacho No 150, Mexico City, Mexico, Mexico, 53000**Schedule**Full Time**Located Remotely?**N**Position Type** Non-Management**Our jobs aren’t just about giving guests a smooth...
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Guest Experience Expert
hace 4 semanas
México Marriott International, Inc A tiempo completo**Additional Information** Bilingual**Job Number** **Job Category** Rooms & Guest Services Operations**Location** Zadun a Ritz-Carlton Reserve, Boulevard Mar de Cortez, San Jose del Cabo, Baja California Sur, Mexico VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Our jobs aren’t just about giving...