French Onboarding Advocate

A LITTLE BIT ABOUT Boldr- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.- We are a global team, united by our desire to connect diverse people with common values for boldr impact.- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.LET’S START WITH OUR VALUES- Meaningful connections start with AUTHENTICITY- We do our best work by being CURIOUS- We grow by remaining DYNAMIC- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE- At the heart of great partnerships, we’ll always find EMPATHYWHAT IS YOUR ROLEWHY DO WE WANT YOUWe are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.WHAT WILL YOU DO- Responsible for reviewing and onboarding submissions from start to finish and appropriately documenting feedback and outreach- Responsible for reviewing onboarding escalations from start to finish and appropriately documenting feedback and outreach- Collaborate with internal teams to drive requirements to go live, strategy, and optimization of the onboarding process to ensure optimum host experience and a healthy marketplace- Review and take action on accounts for potential violation of our Community Guidelines or Terms of Use- Handle a high volume of host-facing support tickets and submissions while providing friendly and efficient service- Manage updated sales records and opportunity status in Salesforce- You will also support with:- Lead qualifying and scoring- Cold calling; phone and SMS support to prospective hosts- Live chat support to prospective hosts- Consultation calls/zoom meetings with prospective hosts**Requirements**:WHAT WE’LL LIKE ABOUT YOUYOU ARE- Curious and authentic, just like us #beboldr.- An analytical and critical thinker, with an eye for even the most minute of details.- Passionate about client satisfaction.YOU HAVE- Experience using CRM tool(s) like Salesforce + Zendesk- Excellent written/verbal communication skills; proficiency with Notion, Google Suite, and Slack- Strong conflict resolution and problem-solving skills with the ability to work autonomously with multi-functional teams- Strong written communication skills and knowledge to recall and coherently summarize complex issues and situations- Motivation, drive, and a self-starting attitude- Experience working with a fast-growing start-up- Ability to understand customer needs and meet those needs with product knowledge Good time management with strong organizational skills**Benefits**- Philhealth Coverage- Social Security System (SSS)- Home Development Mutual Fund (HDMF or more popularly known as PAGIBIG Fund)- 13th month pay- Boldr- Mental Health Program- HMO- PTOs- In-house Counselor