Messaging Specialist

**Messaging SME In Mexico****Mexico City, Mexico.****JOB PURPOSE**- Global Support for Exchange (M365) including Security and Compliance eDiscovery (Purview)- Performs the support, operational, monitoring and control activities of the Global Messaging _Services_.- To support and assist with the development of a bespoke in-house fax solution called Advanced Fax Service (The fax software runs on Windows VM's interfacing with BT Cisco Call manager.)**Major Accountabilities**- Provides third level support and operations for all SMTP related issues.- Responsibility for internal Fax solution appliances.- Supports merger and acquisition activities (i.e. O365 Exchange Platform integration and divestiture).- support for gateway mail cleansing solutions, anti-malware, spam.- Provides daily support direction and communications to external support team members within area of responsibility.- Ensure external support team members have appropriate trainings, processes and tools necessary to perform job functions.- Ensure effective collaboration between team members and other support teams within the GIS organization (i.e. - issues, resolutions, planned service interruptions etc.)- Work with team members to ensure operational and support coverage as required.- Monitors operations status and provides detailed reports as appropriate.- Adheres to all Client compliance processes and procedures.- Identifies and resolves problems that may impact daily operations.- Provides support and assistance to customers to identify and resolve technical problems.- Escalates issues / problems to other internal/external support organizations as necessary.- Reviews and ensures compliance of technical operating instruction manuals, system documentation, work instructions, processes, standards and procedures.- Performs technical analysis of Outlook Client performance bottlenecks, and software changes and makes recommendations for improvements.- Execute change management activities as required.- Performs related duties as assigned.- Contributes/supports an environment which fosters a high-performance and innovative organization- Maintains the highest standards of professional conduct and behavior in dealing with team members, colleagues, costumers and outside contacts.As this is a support and operational position the ability to work different shifts and provide weekend On-Call support maybe required.**Minimum Requirements**- Good knowledge of SMTP mail routing, DNS, MX records, SPF, Reverse Lookup etc.- Knowledge of PowerShell and scripting an advantage.- Exposure to Office365 and Microsoft Exchange.- More than 2 year experience supporting a globally spanned (international) environment and 2 year proven leadership experience is a plus.- Proven capability to work in an organization with direct and indirect reporting lines in a matrix set-up- Ability to communicate effectively and motivate team members- Proven track record working with multinational teams- Experience working with Microsoft Compliance Center (Purview)- Experience working with Azure and Azure AD- Overall knowledge of entire M365 Suite (ODB, SP, Teams, etc.)- Understanding of Microsoft Licensing for Exchange and Compliance Center- General understanding of Windows OS and Networking**Job Type**: ContractApplication Question(s):- This is a hybrid position in Mexico City, Mexico with 2 or 3 days a week on-site and the rest remote. Will you be able to work on-site? (Yes/No)**Experience**:- M365: 4 years (preferred)- SMTP mail routing: 2 years (preferred)- PowerShell and scripting: 2 years (preferred)- Microsoft Compliance Center (Purview): 3 years (preferred)- Azure and Azure AD: 2 years (preferred)Work Location: In person