SAP Field Service Management

What We Offer:- Career Development- Competitive Compensation and Benefits- Pay Transparency- Global OpportunitiesDematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.**What we offer**:**Company Overview**Dematic Corporation is a leading supplier of integrated automated technology, software, and services to optimize the supply chain. Dematic belongs to the KION Group. The KION Group is among the world's leading suppliers of industrial trucks and supply chain solutions. We currently have more than 41,000 employees and approximately €11,100 million in revenue. Our portfolio encompasses industrial trucks, such as forklift trucks and warehouse trucks, as well as integrated automation technology and software solutions for the optimization of supply chains, including all related services. Across more than 100 countries worldwide, the KION Group's solutions improve the flow of material and information within factories, warehouses, and distribution centers.**Tasks and Qualifications**:**The Role**Dematic/KION is looking for an FSM / Service Cloud Specialist responsible for configuration changes, enhancements globally.**Responsibilities**To be successful in this demanding role, your proven track record will enable you to deliver against the following key performance areas:- Responsible for implementing part or all of the solution to the client, in accordance with an agreed Functional design- Responsible for providing a detailed functional design for enterprise solutions- Consult effectively with Client executives, Product Owner, Business Analyst and Development team while owning the delivery of complex development items- Support the SAP FSM / Service Cloud environment- Design and implement FSM - Scheduling, Dispatch, parts Management, metrics reporting.- Working on and leading SAP Service Cloud Application Support and project activities- Troubleshoot complex technical problems related to the SAP FSM / Service Cloud environment- Recommend and implement testing plans (A/B) to understand drivers of response and value- Ensure best practices are followed and required processes and specifications are documented**Qualifications**- Bachelor’s Degree in Science or related field.- 5+ Years of overall work experience in Field Service management Area.- Desired Certification on Salesforce Administrator and/or Platform Developer modules.- Experience of working on and leading SAP FSM ( Field Service Management) Cloud implementation and support projects.- Technically strong in designing, building Lightning Web Components LWC, APEX classes.- Experience in business process automation.- Knowledge on any other FSM products like Click Software, Oracle Field Service Cloud, MS Dynamics FSM etc.is an added advantage.- Experience in SAP Sales Cloud & Service Cloud functional and technical configuration & setup including CTI integration- Experience in Field service Management, scheduling, dispatch, parts management, and setting up reports / KPIs.- Experience identifying and addressing client needs, actively participating in client discussions and meetings, managing engagements including preparing concise, accurate documents.- Experience working on different project management methodologies (e.g., Waterfall, Agile).- Strong communication skills (English required C1/C2).- Resume/CV must be submitted in English.- Willingness to travel up to 10% internationally.