Technology Specialist

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Guadalajara, México amdocs A tiempo completo

**Job ID**: **Required Travel** :Minimal**Managerial - No****Location**:MEXICO- GUADALAJARA (Amdocs Site)****Who are we?**:**In one sentence**:**What will your job look like?**:You will:- Lead sophisticated Infra team/tasks in matrix environment with diverse variety of tasks/challenges- Interact and work with multiple infra and IT teams as part of environment setup, maintenance and support- Act as the liaison with different functions to ensure that there are uniform and streamlined processes in the unit.- Provide professional mentorship and coaching to project management and development teams, implementation groups as well as customer architects - internal and external Amdocs customers, including partners without database understanding.- Ensure the detailed handover between shifts and monitor and publish the SLA achievement by keeping track of all significant metrics.- Ensure timely resolution or critical issue within the agreed SLA. This includes creating a positive customer support experience and build strong relationships through problem understanding, communicating promptly on progress, and handling customers with a professional demeanor.- Evaluate new technologies to meet business needs or to tackle business problems- Build open lines of communication and develop processes and programs, that will encourage a multi-cultural team to achieve unit goals. Drive interpersonal integrity and assure excellent delivery across all regional engagements by enabling and promoting standard tools and practices used in the organization as well as drive out-of-the-box solutions that include introducing improvements to further build positive efficiency across operations.- Perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.- Perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on).- Report and properly document errors that are detected.**All you need is...**:- Experience as Integration Engineer in different stages of SDLC (Software Development Process)- AWS cloud system engineering(SRE),- Kubernetes and containers,- Terraform and Ansible automation tools,- CI/CD technology with Jenkins.- Bachelor's degree in Computer Science, Engineering or a related field**Why you will love this job**:- Build your skills and work on a broad scope of activities- As you will support excellent products, you will assemble relevant data, identifies trends and root causes, and draws logical conclusions to develop solutions- We will provide you a scope for professional development- We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave**Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

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