Senior Site Reliability Engineer
hace 1 mes
Sr Support Engineer L3 (.Net)
Sr Support Engineer L3 (.Net)Thomson Reuters is seeking a Sr Support Engineer L3 (.Net) . This role will be a part of a high performing team of talented SRE specialists who provide world-class support for Commercial Engineering. This team manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as Salesforce, Order Capture, Java, ASP.NET, Linux, Microsoft, relational databases, message queuing, AWS cloud services, and more.
About the Role:
In this opportunity as a Sr Support Engineer L3 (.Net) you will:
- Provide leadership and direction for a global technology team that operates across many Thomson Reuters applications.
- Deliver application support according to business expectations across the multiple Tax & accounting and Invoice product families and willing to work on call support if required.
- Partner with application development teams to deliver operational readiness for new and existing applications and features.
- Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
- Responsible for debugging, monitoring, and analysis of application performance & Reliability.
- Effectively articulate complex problems, concepts, and solutions in escalation calls on P1 & P2 incidents.
- Contribute to the strategy of the department and drive implementation of department goals that support the company’s core values.
- Ensure documentation, processes, and procedures are updated regularly.
- Act as an escalation point for applications and its internal customers.
- Provide coaching and mentoring to junior SREs.
- Foster a continuous learning culture and a curiosity about emerging technologies.
About You:
You are a fit for the role of Sr Support Engineer L3 (.Net) if you have:
- 8-12 years of experience in software development and application L3 support exposure.
- Bachelor’s degree or equivalent required; Computer Science or related technical degree preferred.
- Proven ability to set direction and inspire team members to engage and successfully deliver on Application Support SLA’s.
- Thorough understanding of ITIL and ADO processes related to incident management, problem management, application life cycle management, operational health management.
- Experience in supporting applications built on MVC application architecture, ASP.NET and Libraries, HTML/CSS/JS, AJAX, AWS/Azure.
- Broad understanding of the .NET web technologies and SQL or PLSQL debugging & bug fixes on these technology stack.
- Analytical skills to understand business functionality relationship to code base and stored procedure in RDBMS.
- Past exposure to Tax & accounting or Invoice product support will be added advantage for this role.
- Ability to document bugs as ADO stories and familiar with GitHub version control tools.
- Strong customer service, problem solving, technical and communication skills to manage triage calls with business users and incident managers.
- Strong IT Service Management and standards experience.
- Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
- ITIL Certification preferred.
To apply, please upload your updated resume in English.
Location: CDMX
What's in it For You?
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role).
- Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance.
- Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion.
- Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company.
- Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually.
- Purpose-Driven Work: We help uphold the rule of law, turn the wheels of commerce, and provide trusted, unbiased information.
Do you want to be part of a team helping re-invent the way knowledge professionals work? Join us and help shape the industries that move society forward.
Accessibility
Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
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