Senior Site Reliability Engineer

hace 1 mes


distrito federal, México Refinitiv A tiempo completo

Sr Support Engineer L3 (.Net)

Sr Support Engineer L3 (.Net)

Thomson Reuters is seeking a Sr Support Engineer L3 (.Net) . This role will be a part of a high performing team of talented SRE specialists who provide world-class support for Commercial Engineering. This team manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as Salesforce, Order Capture, Java, ASP.NET, Linux, Microsoft, relational databases, message queuing, AWS cloud services, and more.

About the Role:
In this opportunity as a Sr Support Engineer L3 (.Net) you will:

  • Provide leadership and direction for a global technology team that operates across many Thomson Reuters applications.
  • Deliver application support according to business expectations across the multiple Tax & accounting and Invoice product families and willing to work on call support if required.
  • Partner with application development teams to deliver operational readiness for new and existing applications and features.
  • Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
  • Responsible for debugging, monitoring, and analysis of application performance & Reliability.
  • Effectively articulate complex problems, concepts, and solutions in escalation calls on P1 & P2 incidents.
  • Contribute to the strategy of the department and drive implementation of department goals that support the company’s core values.
  • Ensure documentation, processes, and procedures are updated regularly.
  • Act as an escalation point for applications and its internal customers.
  • Provide coaching and mentoring to junior SREs.
  • Foster a continuous learning culture and a curiosity about emerging technologies.

About You:
You are a fit for the role of Sr Support Engineer L3 (.Net) if you have:

  • 8-12 years of experience in software development and application L3 support exposure.
  • Bachelor’s degree or equivalent required; Computer Science or related technical degree preferred.
  • Proven ability to set direction and inspire team members to engage and successfully deliver on Application Support SLA’s.
  • Thorough understanding of ITIL and ADO processes related to incident management, problem management, application life cycle management, operational health management.
  • Experience in supporting applications built on MVC application architecture, ASP.NET and Libraries, HTML/CSS/JS, AJAX, AWS/Azure.
  • Broad understanding of the .NET web technologies and SQL or PLSQL debugging & bug fixes on these technology stack.
  • Analytical skills to understand business functionality relationship to code base and stored procedure in RDBMS.
  • Past exposure to Tax & accounting or Invoice product support will be added advantage for this role.
  • Ability to document bugs as ADO stories and familiar with GitHub version control tools.
  • Strong customer service, problem solving, technical and communication skills to manage triage calls with business users and incident managers.
  • Strong IT Service Management and standards experience.
  • Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
  • ITIL Certification preferred.

To apply, please upload your updated resume in English.

Location: CDMX

What's in it For You?

  • Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role).
  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance.
  • Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion.
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company.
  • Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually.
  • Purpose-Driven Work: We help uphold the rule of law, turn the wheels of commerce, and provide trusted, unbiased information.

Do you want to be part of a team helping re-invent the way knowledge professionals work? Join us and help shape the industries that move society forward.

Accessibility

Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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