Head of Plant Quality

TasksRole Model and leader of Quality Driven Culture. Primary Voice of customer in the plant. Communicate and inspire to implement quality ownership by everyone. Disciplinary head for plant quality teams and responsible for overall plant quality performance per the agreed relevant customer, internal and supplier KPI's. Driver of Continuous Improvements using advanced data management techniques and quality methods / tools; coordinating necessary deviation management and risk assessment activities. Set framework for Quality Management System to assure compliance with government, industry, customer and internal requirements. Drive Integration of the Continental / Automotive / BUs Quality Strategy throughout the plant organization. Drive and promote Quality First." Drive Integration of the Continental / Automotive / BUs Quality Strategy throughout the plant organization to achieve the Quality Vision.- Drive and promote+B14 Quality First.- Inspire Quality for Everyone to empower all levels of the organization to become owners of their quality performance.- Role model of Yokoten: by fostering a reflective failure mindset, stregthening our continuous improvement / CBS culture, and sharing best practices, lessons learned, and read across in plant.- Enhance cooperation, communication, team-support and exchange of lessons learned / read across and ""critical issues"" on time across Automotive plants, coresponding BU's and Central Functions.- Steer and promote structured problem solving methods (e.g. A3, Kata, 8Ds, DMAIC) within the plant, demanding Data Driven decision making, and innovating towards Industry 4.0, big data analytics, live data views, and predictive analysis methods.- Inspire and drive Jidoka approach in the plant using data, root cause analysis and involvement of all levels of organization."" Translate ""Voice Of Customer"" throughout the plant organization and relevant stakeholders.- Assure implementation of customer quality requirements towards exceeding customer expectations.- Manage customer portal(s) status and follow defined escalation process with fast complaint routing and leading structured problem solving to satisfy the customer incident closure cycle time expectations.- Assure proper Customer Complaint process according to the agreements with customer and Continental standards.- Integrate new customers/projects with alignment of QKAM organization, consequent early manangement plan of warranty/0km remote analysis tools.- Exemplify professional comunication and integrity to achieve high customer satisfaction, trust and retention."" Report directly to plant manager with a clear understanding of voice of production and assertively protecting quality performance based on properly analyzed risk data.- Coordinate quality competency management across the plant including onboarding quality culture orientation.- Final decision on conformance/non-conformance/blocking of parts.- Take charge of the laboratories in the plant: e.g. Calibration, Metrology, Cleanliness, Analysis and/or Reliability.- Ensure product and process quality knowledge for corresponding levels of organization based on standardized and periodic trainings / certifications in order to ensure their fullfilment in order to prevent quality issues."" Drive Supplier Quality Management in the plant- Lead Escalation within global SQM/Purchasing Organisation."" Ensure quality performance prior to gate reviews, escalate early any deviations- Promote plant launch member team mastery of preventative quality tools (DfM, FMEA) applied by well-qualified teams early in life cycle per PLC to gain a sustainable higher quality in the processes / projects.- Provide concepts and pragmatic tools like clear organizational roles, integration in process and project design, assurance of management attention and enough resources."" Assure consistent implementation, maintenance and execution of Quality Management System per agreed External and Internal Requirements (including customer specific requrirements), applicable Quality Methods/Tools & Rules (Standards, TSTs, CNs,...), while respecting and improving the framework of rules.- Definition and driving of the Plant Quality Strategy, Roadmap, and resource and budget planning.- Drive standardization of Quality processes & tools.- Analyze, define & manage internal and external requirements via relevant KPI's to exceed plant / stakeholders targets.- Consistently monitor performance to Quality KPI's and drive deviation management and risk assessment activities.- Coordination of target setting aligned to BU KPI's for Quality team and applied to necessary cross functional teams.- Inspire data management innovations toward live data review dashboards, data driven decision making, and big data analytics, with target of achieving proactive quality managment system.- Ensure data management compentencies and reports are rolled out to plant organiztion in order to meet internal and ex