Specialist Os&d

hace 9 horas

Monterrey, México Transplace A tiempo completo

The OSD Specialist is responsible for cargo claims management and prevention. A keen understanding of the cause and effect of logistics deductions empowers the analyst to make the decisions necessary to recoup funds or product accordingly. The tactical analysis requires a strong business relationship with Colgate’s vendor partners in Transportation and Warehousing as well as the internal customers such as the Revenue Analyst and Customer Service Account Executives. This enables the Analyst to investigate and exhaust all resources prior to filing a claim. Ultimately issues will be resolved in an accurate and timely manner with the optimal outcome being payment or reversal of the deduction.**Responsibilities**- Analyze Over, Short and Damage (OS&D) reports by researching and provide carrier disposition of freight within 2 hours of notification. Follow up with proper documentation instructing the Carrier to return, donate or destroy the product.- Primary contact for disposition of freight refused at delivery. Exhaust all efforts to have customers accept freight and then determine the most cost-effective mode of return to the DC.- Monitor aging of return authorizations to ensure product is received by the assigned DC within 14 days. File claims as necessary against carriers who cannot provide proof of return.- Support Warehouse Operation efforts to balance inventory by processing transactions for dead overages, invalid returns and replenishment loss as requested.- Take action required to recoup funds from the non-compliant carrier in support of RFCC. RFCC transactions must be cleared within 30 calendar days of finance posting date.- Establish an on-going relationship with the assigned Carrier base. Identify and collaborate with carriersto correct negative trends.- Manage carrier correspondence pertaining to each claim. Research and respond to decline letters, provide additional information upon request, process acknowledgements and monitor those claims that have not been acknowledged by the Carrier within 15 days of processing.- Process payments by documenting receipt in EZClaim then forward to finance to clear balance and make deposit.- Make recommendations to hold payment or discontinue use of carriers out of compliance with claims policy.- Prepare Bi-weekly aging reports and distribute to carriers with an outstanding claims balance. Establish an action plan to collect from those carriers.- Create Adobe PDF images of various OS&D and Claim documents for the CBS transportation to link them in SAP.- Retrieve BOLs from the Iron Mountain Portal as needed.**Qualifications**- Bachelor's degree- Required- One-year experience in a cargo claims, customer service, finance or logistics function or equivalent professional experience- Required- Microsoft Office- Required- SAP experience- Preferred- Certified Claims Professional (CCP) preferred, but not required- Preferred

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