Consultant - Technical Service Coordination

**We help the world run better**At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.**#SAPECSCAreers****Summary**:SAP is looking for an analytical, solution-orientated Consultant who experienced in service coordination and project management. You will have to collaborate with other ECS internal stakeholders / units such as Technical Areas, Cross-Delivery, Managed Service Providers, and sometimes guide other roles on our portfolio, processes and technical details for troubleshooting, action planning and resolution of related topics.**The Role**:**Service Coordination**:- Coordinate technical service delivery & experts from Technology Services team and attached supplier network and drive those topics to resolution to the satisfaction of the customer.- Drive service-related discussions with the customer and internal stakeholders and act as the orchestrator of experts- Provide training and guidance to ECS internal stakeholders on technical CAS portfolio items- Provide reporting on our service deliverables KPIs- Perform RAG meeting with our suppliers.**Improvements & Project Management**- Identify bottlenecks, inefficiencies, and areas for improvement in existing processes and collaborate with cross-functional teams to implement process and/or tool improvements.- Define process & service objectives, performance metrics, and improvement targets and monitor and analyse relevant KPI’s using data-driven approaches.- Model the process and develop Standard Operating Procedure and Work Instruction, Knowledge Base Articles, Wiki pages, BLOG entries etc.**What you bring**:- You should have very good analytical and solution-oriented thinking as well as presentation, and networking skills.- Ability to build, grow and maintain relationships with internal stakeholders, suppliers and customers.- Ability to effectively communicate complex concepts to both technical and non-technical stakeholders.- Knowledge in ITIL and Project Management methodology- Knowledge of SAP basis technologies is a plus.- Working effectively in international and virtual teams should be something you are used to do.- Fluent in EnglishSAPECSCareers**Bring out your best****We win with inclusion**SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.**EOE AA M/F/Vet/Disability**:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.Requisition ID: | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.