Ciudad de Mexico Customer Service Representative Transportación Terrestre

**Descripción de la empresa**"We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.- 18,000 trained professionals- 250+ locations worldwide- Fortune 500- Globally unified systems**Descripción del empleo** KEY RESPONSIBILITIES**:**EXPEDITORS CORE COMPETENCIES****Exceptional Customer Service**Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.- This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees)._**Job Execution**Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.**Reliability**Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.**Collaboration**Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.**Communication****Culture**Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.**Personal Growth and Development**Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with mínimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.**AGENT CORE COMPETENCIES****Timely and Accurate Billing and Accounting**Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.**Timely and Accurate Data Entry**Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.**Timely and Accurate Shipment Processing**Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.**MAJOR DUTIES AND RESPONSABILITIES**- Ensure smooth and timely freight process flow- Ensure accurate and timely data entry into our operational system- Track and Trace TRANSCON Files and reporting- Use export TRANSCON Workflow on daily basis- Ensure accurate and timely client and vendors billing.- Ensure delivery of freight and timely clearance when applicable- Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.- Contribute to maintain good relationships with suppliers- Meet compliance at all times to regulations internal and external in accordance with government regulations.- Understand department process flow, and looking for best practices to improve operational efficiency and productivity- Ensure all customers standard operating procedures in place and updated in the DLSOPs- Meet KPI standards in accordance with the Company’s procedures- Escalation of problems to Management when necessary- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.**Requisitos** KNOWLEDGE, SKILLS AND BEHAVIOURS**:****Knowledge**:- Expeditors’ Company Policies and Procedures- Basic local regulatory knowledge for compliance- Global Logistics Industry knowledge- Hazardous materials certification (preferred)**Skills**:- Pro-active, strong organizational skills.- Good computer skills (Excel, Word)- Fluent in English- Effective interpersonal