Client Care Coordinator
hace 3 días
**This role mandates full-time presence in HERMOSILLO SON. MEX. (NOT REMOTE)**:- Seeking a Client Care Coordinator who embodies motivation, organization, and compassion.- The primary liaison for clients post-case establishment, ensuring seamless progression of immigration cases through updates, inquiries handling, and concern resolution.- Strong emphasis on communication proficiency, empathy, and collaborative aptitude across various teams.- Crucial role in upholding high client satisfaction levels and providing unwavering support throughout clients' immigration journey.**Compensation**:$21,000 month MXN**Responsibilities**:- Act as the main liaison for clients, guiding them from the start to the resolution of their cases.- Ensure clients have realistic expectations by clearly outlining case timelines and next steps.- Collaborate with legal and administrative teams to meet case milestones promptly.- Proactively resolve client issues to uphold the firm's reputation for exceptional service.- Maintain precise and comprehensive client records in the case management system.- Be readily available to respond promptly and professionally to client inquiries in the Customer Service Incoming Call Queues.**Qualifications**:- Full-time on-site availability in HERMOSILLO, SON., MEX is required for this position.- Fluency in both English and Spanish (written and verbal) is essential to effectively communicate with a diverse client base.- Proficient in Microsoft Office (Word, Excel, Outlook), Google Suite, and experienced in working with case management systems or CRM tools.- Skilled in identifying, addressing, and resolving client issues promptly and professionally.- Exceptionally organized with strong time management skills to handle multiple cases and client communications simultaneously.- Attention to detail is crucial for maintaining accuracy in client records and legal documents.- Capable of providing emotional support to clients in stressful legal situations while remaining composed and professional.- Possess cultural sensitivity and a deep understanding of the immigrant experience to relate to clients from various backgrounds.- Collaborative mindset to work closely with the legal team and other departments for a smooth and efficient case process.- Ability to thrive in a fast-paced, high-pressure environment while delivering high-quality client service and maintaining accuracy.**About Company**DYADlaw, P.C., is a fast-growing law firm passionate about helping immigrants with their legal status while defining their American Dreams, and we are looking for our next DREAM team member.
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Client Care Coordinator
hace 3 semanas
Hermosillo, México DYADlaw. P.C. A tiempo completo**Please note: This position requires full-time on-site availability in Hermosillo, Sonora, Mexico.**The DYADlaw Client Care Coordinator will be a passionate advocate for Immigration and Immigrant Rights. This position will be responsible for handling incoming and outgoing calls such as monthly check-ins, updates, questions, etc. to all current clients.The...
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Customer Care Coordinator
hace 3 días
Hermosillo, México Intugo A tiempo completoLaw firm specialized in solving immigration problems, is looking for a Customer Care Representative.- Bilingual proficiency in English and Spanish.- Availability to work flexible hours, and varying shifts to accommodate client needs across a different time zone- Commitment to undergoing job-specific training to fully understand services, processes, and...
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Costumer Care Specialist
hace 2 semanas
Hermosillo, México Intugo A tiempo completoFounded on the premise that everyone deserves high-quality health care, ODA has been providing comprehensive, patient-centered health care services to underserved populations for over forty years. ODA offers evidence-based, comprehensive primary care services as well as a full range of specialty, dental and behavioral health care services. **Job...
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Onboarding Coordinator
hace 2 semanas
Hermosillo, México DYADlaw. P.C. A tiempo completoDYADlaw, P.C., a fast-growing law firm dedicated to supporting immigrants in achieving their American Dreams, seeks an organized and compassionate Onboarding Specialist. This role will focus on ensuring a seamless and welcoming introduction for new clients, handling critical initial steps such as explaining the contract, managing down payments and retainers,...
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Engagement Coordinator
hace 1 semana
Hermosillo, México DYADlaw. P.C. A tiempo completoThe** Engagement Coordinator **is instrumental in creating a supportive and celebratory environment for both team members and clients. This role is responsible for organizing client and team celebrations, managing communications related to important milestones, and fostering morale through regular engagement initiatives. Additionally, the Engagement...
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Customer Care Agent
hace 20 horas
Hermosillo, México Conduent de Mexico S.A. de C.V. A tiempo completoA través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la...
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Customer Care Agent
hace 20 horas
Hermosillo, México Conduent de Mexico S.A. de C.V. A tiempo completoA través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la...
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Customer Care Representative
hace 4 semanas
Hermosillo, México Intugo A tiempo completoLaw firm specialized in solving immigration problems, is looking for a Customer Care Representative.- Bilingual proficiency in English and Spanish.- Availability to work flexible hours, and varying shifts to accommodate client needs across a different time zone- Commitment to undergoing job-specific training to fully understand services, processes, and...
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Customer Care
hace 20 horas
Hermosillo, México Conduent de Mexico S.A. de C.V. A tiempo completoA través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la...
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Customer Care
hace 20 horas
Hermosillo, México Conduent de Mexico S.A. de C.V. A tiempo completoA través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la...
