Colgate | CBS Supply Network Planning Team Lead

hace 2 días

distrito federal, México Colgate A tiempo completo

Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognised brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programmes that enrich communities around the world.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title: CBS Supply Network Planning Team Lead

Travel Required?: No Travel

Hybrid

No Relocation Assistance Offered
Job Number#164295 - Del.Miguel Hidalgo, Mexico City, Mexico

Job Summary:

The Customer Service Manager is responsible for managing the Order to Invoice process within Colgate-Palmolive's Best Practice standards, known as "Essentials." This role involves collaborating with local Customer Development Teams (CDTs) to effectively support order fulfillment and provide total customer service management for assigned customer accounts. The position demands cultivating strong relationships with customers and CP colleagues, ensuring successful order management, and overseeing all aspects of customer service to guarantee on-time deliveries.

Key Responsibilities:

  • Manage the Order to Invoice process within CP Best Practice standards (“Essentials”).
  • Develop effective internal customer communications and relations to facilitate efficient order to invoice fulfillment.
  • Collaborate with local CDTs and Logistics to investigate and resolve order management and delivery issues.
  • Highlight delivery and distribution issues to Logistics for follow-up and corrective action, and communicate any special internal customer requirements to Logistics.
  • Support and enforce all sales policies (terms and conditions) with customers.
  • Analyze and collaborate with local CDTs to determine the appropriate action to resolve issues related to customer returns and refusals. Follow up on Logistics execution of returns and refusals.
  • Work with local CDTs and Logistics to eliminate supply chain inefficiencies and reduce costs in the order to invoice process (e.g., execution of plant direct shipments, pallet layer shipping efficiencies, elimination of out of territory shipments, order consolidations, etc.)
  • Utilize SAP order processing and fulfillment applications to manage and efficiently execute the order to invoice process while minimizing manual intervention (“touches”).
  • Accountable for the Customer Service Key Performance Indicators (KPIs) analysis and results and taking corrective action when necessary to improve service or highlight supply chain issues. Operate within Customer Service guidelines and Distribution networks to optimize service and delivery costs.
  • Prepare periodic (Weekly & Monthly) customer service and cost to serve updates for distribution to local and division CDTs and CS&L management.

Required Qualifications:

  • Bachelor's degree in Industrial Engineering or similar.
  • 1 or 2 years of experience as Supply Network Planning Team Lead.
  • Work experience in the North America region.
  • Proficiency in SAP/APO order processing and fulfillment applications.
  • Strong communication skills, particularly with internal customers such as the CDO team.
  • Experience in order management and customer service processes.
  • Ability to work collaboratively with cross-functional teams to resolve issues and improve processes.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

Job Segment: Logistics, Fulfillment, Supply Chain, Supply Planner, Manager, Operations, Management

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