Banamex Gerente Back Office
hace 2 días
The Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.**Responsibilities**:- Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations- Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.- Analyze Operations information and make evaluative judgements to solve problems- Responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures- Identify hiring needs to ensure adequate staffing- Serve as a backup for manager, as needed- Has the ability to operate with a limited level of direct supervision.- Can exercise independence of judgement and autonomy.- Acts as SME to senior stakeholders and /or other team members.- Ability to manage teams.- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.**Qualifications**:- 2-5 years of related business experience including at least one-year supervisory experience- Proficient in Microsoft Office- Proactive leadership and motivational skills- Proven organization and time management skills- Demonstrated problem-solving and decision-making skills- Consistently demonstrates clear and concise written and verbal communication skills**Education**:- Bachelor’s degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.**Principales actividades a realizar**:Responsable de gestionar el proceso de Capacitaciones de Banca ElectrónicaPlanificación estratégica y operativaConocimiento en manejo de equiposConocimiento en funcionalidades de Banca ElectrónicaEscalamientos correctosAnalizar indicadores de gestión KPITrabajo en equipo con otras áreasConocimientos en mitigar riesgos en la operaciónHabilidad de análisis para la implementación de controles**Job Family Group**:Operations - Core- **Job Family**:Operations Support- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
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Banamex Gerente Back Office
hace 4 días
Metepec, México Citi A tiempo completoThe Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in...
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Banamex Representante de Soporte Back Office Cc
hace 1 semana
Metepec, México Citigroup A tiempo completoThe Service Associate position is an entry-level position responsible for executing customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.**Responsibilities**:-...
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Banamex Representante de Soporte Back Office Cc
hace 1 semana
Metepec, México Citi A tiempo completoThe Service Associate position is an entry-level position responsible for executing customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support. **Responsibilities**: -...
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Representante de Back Office
hace 4 días
Metepec, México Citi A tiempo completoEl Asociado de Apoyo de Operaciones 2 es un puesto de nível inicial a cargo de brindar servicios de apoyo de operaciones, incluyendo lo siguiente: mantenimiento de documentación/registros, almacenamiento y obtención de registros, mantenimiento de cuenta, aspecto y apertura de cuentas en coordinación con el equipo central de Operaciones. Además, el...
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Banamex: Supervisor Back Office Cobranza
hace 4 semanas
Metepec, México Citi A tiempo completoThe Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as...
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Analista Back Office Sucursales
hace 3 semanas
Metepec, México Citi A tiempo completoEl Líder del equipo de Apoyo de Operaciones tiene a cargo brindar servicios de apoyo a sucursales, incluyendo lo siguiente: llenado de formatos para la contratación y mantenimiento de la banca electrónica empresarial, dar asesoría de los procesos normativos para ejecutivos de sucursal, y de los procesos pyme, interacción con plataformas de...
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Analista Back Office Sucursales
hace 2 semanas
Metepec, México Citi A tiempo completoEl Líder del equipo de Apoyo de Operaciones tiene a cargo brindar servicios de apoyo a sucursales, incluyendo lo siguiente: llenado de formatos para la contratación y mantenimiento de la banca electrónica empresarial, dar asesoría de los procesos normativos para ejecutivos de sucursal, y de los procesos pyme, interacción con plataformas de...
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Analista Back Office Cobranza
hace 5 días
Metepec, México Citi A tiempo completoEl Asociado de Apoyo de Operaciones 2 es un puesto de nível inicial a cargo de brindar servicios de apoyo de operaciones, incluyendo lo siguiente: mantenimiento de documentación/registros, almacenamiento y obtención de registros, mantenimiento de cuenta, aspecto y apertura de cuentas en coordinación con el equipo central de Operaciones. Además, el...
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Analista de Back Office Cobranza
hace 4 días
Metepec, México Citi A tiempo completoEl Asociado de Apoyo de Operaciones 2 es un puesto de nível inicial a cargo de brindar servicios de apoyo de operaciones, incluyendo lo siguiente: mantenimiento de documentación/registros, almacenamiento y obtención de registros, mantenimiento de cuenta, aspecto y apertura de cuentas en coordinación con el equipo central de Operaciones. Además, el...
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Analista Back Office Sucursales C08
hace 1 semana
Metepec, México Citi A tiempo completoThe Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves...
