Project Manager

hace 2 meses

monterrey, México Seso A tiempo completo

American farmers have made tremendous technology advancements through hardware improvements and investments in precision agriculture. However, when it comes to the back-office, most farms are decades behind, relying on spreadsheets, filing cabinets, and decades-old on-prem software to recruit, manage, and pay their workforce. Seso is addressing this problem by modernizing the back-office for the farm.

Our mission is to build the premier platform for agribusiness to hire and manage their workforce and improve the lives of agricultural workers. We are addressing American farmers’ biggest pain point - access to qualified labor - through a software-enabled labor solution that automates the H-2A visa. Our comprehensive HR platform streamlines and automates the hiring process for farms and seamlessly integrates their efforts across recruitment, onboarding, payroll, and insurance while providing workers access to financial services for the first time.

Seso has raised over $60M from Tier I investors including Index, Founders Fund, and Mary Meeker at Bond, and has been recognized with awards including Forbes Rising Stars and Andreessen Horowitz's American Dynamism 50.

About the Role

The Project Manager is a key role to ensure a great customer and worker experience. The role is responsible for achieving and improving Worker-On-Time arrival, managing customer relationships, and expectation handling. The Project Manager has a portfolio of clients/assignments and is responsible for delivering on customer outcomes.
This team member is responsible for ensuring that projects are scoped appropriately, that customer intake is done on-time, and other internal teams are informed of progress.

Location:
Remote, but most of the team (bilingual) will be working from the Monterrey, Mexico office (Hybrid). Fluency in English is required.

Responsibilities:

Customer Communication and Education

  • Responsible for communicating priorities and processes to audiences that are both very experienced in H-2A visa programs and those that are new to the program.
  • Own overall customer relationships, including customer satisfaction, retention, and upselling efforts.

Project Management

  • Coordinate activities that allow for thousands of farmworkers in Mexico, Central America, and other countries to temporarily and safely migrate to the U.S. for life-changing work opportunities.
  • Handle kickoffs, mid-downstream communication, and post-arrival follow-up.
  • Set expectations clearly and upfront and maintain high engagement and satisfaction across a broad group of customers.
  • Manage a portfolio of accounts.
  • Report to the Head of Worker Operations in continuously improving Seso’s operative plan as our Product, Design, and Engineering teams roll out more world-class tech tools.
  • Identify process improvement opportunities so the company can build systems, tech, and automation around it.

Skillset

  • 3+ years of experience in customer-facing roles in a fast-paced environment.
  • Proven track record of success in project management and a displayed technical aptitude.
  • Excellent organizational skills and ability to prioritize, delegate, multi-task, and execute.
  • 1+ years of experience in a project management role.
  • Ability to navigate complex and emotional situations in a professional manner.
  • Superior communication skills (presentation, written, & verbal) in order to communicate effectively across levels and organizations.
  • Demonstrable interest in improving the lives of farmworkers.
  • Fluency in Spanish (preferable).
  • Fluency in English is required.

Benefits:

  • Competitive Salary and Benefits.
  • Budget and support for personal development.
  • Last week of the year off for company-wide winter break.
  • Unlimited PTO.
  • Work in a fast-paced Silicon Valley environment.
  • Company-sponsored team events.

Diversity is more than a commitment at Seso; it is the foundation of what we do. We pride ourselves on building the premier platform that serves agribusiness and improves the lives of agricultural workers. We believe in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, and all the other fascinating characteristics that make us all feel welcome.

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