Microsoft Dynamics Support Engineer

hace 11 horas

Desde casa, México Ryscode A tiempo completo

As a Product Support Engineer you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those customers.Key Responsibilities:- Ability to take Technical/Functional leadership in one specific product or area of business processes.- Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.- Drive the communication with the customer to ensure the customer has confidence on problem resolution- Define and understand the customer issue by creating adequate reproduction scenarios.- Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.- Act as the L2/L3 (Level-2/Level-3) support to solve the customer issue- Collaborate with cross-group peers both proactively and reactively.- Produce quality documentation.Required/Minimum Skills/Qualifications:- Minimum 2+ Years relevant experience as Technical/Functional Consultant OR Engineer- Engineering or master’s degree in computer science/information technology (IT) or equivalent- Relevant product Certifications from Microsoft- Excellent Communication Skills - verbal, listening, and written (including technical writing).- Should be willing/flexible to work in shifts and weekends.Experience & Expertise in one of these areas is Mandatory- MS Dynamics 365 - F&O - Technical Engineer/Consultant- Good knowledge in Dynamics 365 F&O Functionality Overview- Good knowledge in Azure cloud services, LCS and SQL Queries- Good Development Skills (X++,.NET)- Strong experience in Customization and Configuration- Strong knowledge Data Migration and Power Platform Integration- Good experience with Security and Role-based Access Control- MS Dynamics 365 - F&O - Finance Functional Engineer/Consultant- Hands on experience with Finance Modules & Configuration and Customization- Strong knowledge in Localizations, Compliance and Regulatory Standards- Strong working Knowledge in all business scenarios of General Ledger, Accounts Receivable & Accounts Payable- Good Knowledge in Budgeting, Forecasting & Fixed Asset Management- MS Dynamics 365 - SCM Functional Engineer/ConsultantStrong knowledge in Supply Chain Business Processes- Excellent Dynamics 365 product knowledge/Experience in Inventory Management, Sales Order Processing, Procurement & Sourcing- Good Knowledge Manufacturing and production control, Master planning, WHM & AWHM- Good in SQL Queries- MS Dynamics 365 - CE - Functional Engineer/Consultant- Strong experience of Business process in Sales, Marketing, Customer Service, Field Service and ProjectOperations- Experience with integration tools and methods to connect D365 CE with other systems - Good with Power platform integration- Azure infra, Windows Admin knowledge will be a Plus- Good in SQL QueriesTipo de puesto: Tiempo completoSueldo: $20,000.00 - $30,000.00 al mesBeneficios:- Caja de ahorro- Seguro de gastos médicos- Seguro de vidaTipo de jornada:- Turno de 8 horasExperiência:- Soporte técnico Dynamics L3365: 3 años (Obligatorio)Idioma:- Inglés avanzado (Obligatorio)Lugar de trabajo: Empleo remoto

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