Net Support Application Bilingue
hace 18 horas
6+ years of IT experience in L2/L3 support and 4+ years of experience in.NET Technologies.- Responsible for Handling Level 2 Analysis- Allocate an issue, investigate it, find a root cause, and present the clear and correct bug report to- development team.- Follow SLAs during triaging incidents from service desk.- Create and maintain documentation such as how-to articles, troubleshooting and user guides articles for the- existing knowledge base.- Communicate with Development team / IT Support / Products team / QA team on daily basis.- Knowledge of SDLC and the role of Support Engineer in it, bug/incident lifecycle.- Knowledge of software development life-cycle methodologies e.g. Iterative, Agile, etc.- Experience in Microsoft.NET Core / 6.0 / 7.Xframework- In-depth knowledge of Microsoft ASP.Net, ASP.NET MVC, ASP.NET API, C#, JavaScript, Angular- Deep knowledge of REST API, understanding of client-server architecture.- Knowledge and experience with SQL, complex queries, query optimisation.- Experience with reading and analysing logs.- Ability to successfully troubleshoot and narrow down issues, identify root causes, and find creative- solutions to effectively address customer concerns.- Ability to manage multiple tasks with changing priorities.- Act as a point of communication with the client side, product management team and other parties in the- ecosystem.- IT Service Management knowledge.- ITIL certification will be a huge plus.- Possess good written and verbal communication.Tipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $60,000.00 - $65,000.00 al mesHorario:- Turno de 8 horasPrestaciones:- Días por enfermedad- Programa de referidos- Seguro de gastos médicos- Seguro de gastos médicos mayores- Seguro de vida- Trabajo desde casa- Vales de despensaTipos de compensaciones:- Bono anual- Bono mensual- Bono trimestralLugar de trabajo: Empleo remoto
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