Senior Site Reliability Engineer
hace 2 semanas
**Journey with us** Combine your career goals and sense of adventure by joining our incredible team of employees at **Royal Caribbean Group** We are proud to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the worldWe are proud to be the vacation-industry leader with global brands — including Royal Caribbean International Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations and the best people Together we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guestsRoyal Caribbean Group’s **Global eCommerce**has an exciting career opportunity for a full time** Senior Site Reliability Engineer**reporting to the **Sr Manager Site Reliability Engineer****This position will work on-site in** Mexico City****Position Summary**:**Essential Duties and Responsibilities**:**Critical Incident Support**- Review ticket analysis and approve closure of tickets/incidents- Understand architecture of Royal website and escalate incidents as needed to the appropriate- team for further triage Synthesizes and communicates incident details to the production team stakeholders- including- executive level stakeholders Document incident- perform postmortem and create next steps (as needed) Review postmortem / RCA document and follow up**Monitor and Optimize Systems**- baseline violations etc- ) to identify technical impacts of bugs and enhancements Understands key performance metrics (traffic volumes booking volumes response times etc- )- to identify business value of bug fixes and enhancements- Builds case for prioritizing bug and enhancement tickets using the above- Create reports on new deployment build performance for product teams to ensure build quality**Ensure System Reliability and Performance**- Adjust health thresholds and other monitoring settings based on historical performance- Creates and maintains performance dashboards used by support and product teams Maintains alerting communication- and documentation tool chain to ensure it is up to date and- efficient**Collaboration with Cross-Functional Teams**- Establish and maintain clear communication channels (eg Slack Teams) with the scrum and marketing teams- Ensure all team members are informed about relevant updates and changes that may affect the website**Qualifications Knowledge and Skills**:**Experience**- Minimum Years of Experience: 6-10 years in Site Reliability Engineering (SRE) DevOps QA or a related IT operations role- Fresh graduates are welcome to apply**Skills and Abilities**- Technical Expertise: Proficiency in cloud platforms such as AWS- AWS Elastic Beanstalk Understanding of API design principles: REST SOAP- Graph Advanced knowledge of monitoring and logging tools (AppDynamics DataDog Splunk New Relic- etc)**Problem-Solving Skills**:- Strong analytical and troubleshooting skills to diagnose and resolve complex production issues swiftly- Ability to develop and implement effective incident response plans**Communication and Collaboration**:- Excellent written and verbal communication skills for effective interaction with cross- functional teams and documentation Ability to collaborate with Development QA IT- and external managed service providers to ensure seamless operationsLI-SS1
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Ciudad de México Royal Caribbean Group A tiempo completo**Journey with us!** Combine your career goals and sense of adventure by joining our incredible team of employees at **Royal Caribbean Group** We are proud to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world We are proud to be the vacation-industry leader with...
