Bilingual Customer Service
hace 4 semanas
International company looking for talent to join our teamCompany that offers world class end-to-end solutions for companies across the entire scope of IT services, customer and eCommerce support.As a Customer Service Agent, you will be responsible for communicating with customers in need of assistance. Communication may include both phone and chat responsibilities.**Profile**:- 1 - 2 years Contact Center experience is preferred, but not required- High school diploma or GED is required.- Must have basic computer skills. Microsoft Office knowledge is a plus.- Excellent customer service skills in both written and verbal communication is essential.- Must be able to compose professional correspondence without requiring additional training.- Must have the ability to use problem-solving and critical thinking skills.- Take ownership of clients and work diligently to resolve customer’s technical issues, complaints and questions and provide outstanding service.- Efficiently and effectively manage client accounts, maintain all required records, promptly address any issues as they arise and keep management informed.- Answer phones professionally and respond promptly to various inquiries with care and urgency, using available resources.- Accurately and efficiently process information and complete tasks in a timely manner.- Be an excellent and professional liaison for the company and our client to the customer.- Communicate effectively, positively and respectfully with customers, clients and co-workers at all times and in all matters.- Maintain a high level of punctuality and have consistent and reliable attendance standards.- Maintain and protect company and client information and always use strict confidentiality.Tipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $18,000.00 - $20,000.00 al mesHorario:- Turno vespertinoPrestaciones:- Estacionamiento gratuito- Seguro de gastos médicos- Seguro de vida- Vales de despensaTipos de compensaciones:- Bono mensualPuede trasladarse/mudarse:- 02230, Ciudad de México, CDMX.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Deseable)Educación:- Bachillerato terminado (Obligatorio)Experiência:- Customer Service: 1 año (Deseable)Idioma:- English (Obligatorio)Lugar de trabajo: Empleo presencial
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