Product & Application Specialist-latam

**United. Inspired**. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.**We succeed in our core business because we are passionate innovators with courage to change**. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.**Your Mission**:Provide technical support towards customers and in-direct sales channels in the region for the THS business line. Support our customer centers to grow in line with expectations from a technical perspective. Product training and claim handling will also be a part of the responsibilities.**Responsibilities**:- **Main Responsibilities**:Technical Product Support for Internal customers, such as PCs, R&D, Product Managers and other divisional teams and cross divisional teams. 2nd line support for external customers, such as End Customers and sales channels.Develop a plan to grow technical product competence and product knowledge throughout the Epiroc organization, to ensure product is supported to a high standard and result in a high customer satisfaction.Regular visits related to the responsible area/region. Expected travelling days based on needs, up to 75% of your available timeTo present detailed report after each trip within 5 (five) working days Contribute to development and regular updating of training material based on general and specific needs from market/s. Work actively on developing presentation material and other training tools.**Warranty claims handling**:Technical Product Specialist is responsible to do the claim review in proper timing (as soon as claim is placed in the system by customer center) and provide feedback to all involved functions.Technical Product Specialist needs to take decision (denied/approved/partly approved) for the claim, once claim report from R&D is issued. This action needs to be done as soon as R&D report is placed in claim system. The R&D report need to be modified by the Product Specialist (all confidential information like tolerances, to be removed) before submitting to customer center.Technical Product Specialist need to report on monthly base to relevant Product Managers in THS the status of claims related to his/her responsibilities.**Develop and maintain a product performance database**:That will allow Epiroc to track and understand the effect of product improvements over extended time periodsCollaborate with Capital Divisions and PSD divisions to extract relevant data from machine control systems (RCS) Collect customer data to proof the performance of our tooling Establish benchmarks for what ‘good’ looks like**Technical product support**:Continuously grow and expand on comprehensive product knowledge to assist R&D, Product management, CCs, and end users in an effective wayRegular field support to the continuous product development.Product training for R&D, Product Managers, Customer Center employees, dealers, distributors, and end usersSupport Product Managers with technical and market information related to brochures, catalogues, cased stories, articles, product presentations, campaigns, and other activities.**Your profile**:- Degree in engineering, technical field, or equivalent experience in product support.- Technical / marketing / business education, skills related to mining / drilling / construction equipment.- Computer skills in compiling and analyzing sales and product data.- Computer skills in compiling and analyzing sales and product data.- Good social communication skills.- Fluent language skills in English, in writing and spoken.- Pro-active attitude, self-driven person.- Customer focus mindset.- High level of sense of urgency.- High willingness to travel.- Knowledge of Epiroc drilling equipment, ability to operate drill rigs in a production environment.- Team player mindset, willing to cross collaboration between different teams, organizations and divisions.**It all starts with people**. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries.We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.