Associate Global Quality Documentation

hace 1 semana

Guadalajara, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

Job Description**LOCATION**: ECOE MEXICO****REPORTS TO**:Sr. Manager Quality Documentation****DIRECT **REPORTS**: NO****Core Responsibilities**:- Completing a high volume of incoming customer requests daily. Responding to requests for standard documents, questionnaires, customer specifications, and quality agreements.- Working collaboratively with regulatory, manufacturing, quality, legal, and customer support groups to complete customer questionnaires.- Providing customer letters in response to standard inquiries; coordinating and overseeing the response to non-standard inquires and requests.- Developing and maintaining a deep understanding of our products and manufacturing sites- Supporting the generation of needed documentation by working with appropriate parties within and external to quality.- Collaborating with other members of the Quality team to maintain and continuously improve the systems and databases.- Organizing and maintaining all quality documentation and standard letters and tracking responses to customer inquiries.- Working as part of a team to ensure customer documentation response process functions efficiently- Working with Sales to ensure requests are complete and prioritized as needed- Bachelor’s or associate degree or equivalent experience in quality, operations or regulatory- Prior quality, regulatory or food industry experience favorable- Basic knowledge of starches, hydrocolloids, or food ingredient experience preferred- Excellent time management skills; ability to handle multiple requests/assignments at a time and complete assigned requests accurately and on a timely basis.- Excellent computer skills; proficient in Microsoft Outlook, Word, Excel, PowerPoint, graphics, and data base software.- Excellent listening and communication skills.- Strong attention to detail and excellent organization skills- Strong verbal and written communication skills**Relocation Available**:No

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