Vp Operations
hace 3 semanas
Associate Director - Operations for our Banking Financial Services vertical Location : Mexico City (in-office) Business Unit : Mortgage and Banking Shift : Mid / US Time Job Summary The position is to lead operations for BFS Mexico delivered Contact Center operations for Firstsource's US / North America Banking, Mortgage and Financial Services. The role is accountable for : Development and preparation of short-term and long-range plans and budgets based upon broad organization and business unit goals and objectives Understanding, reviewing, governing and ensuring contracted commitments (including but not limited to just SLA's / KPI's) are met sustainably and proactive actions are taken to do so Involvement in Sales, Solutions and Transitions to grow the business and establish differentiated Value proposition that is instrumental in growing wallet share and new client acquisition Bring best in class and Innovative contact center operations practices and strategic view to ensure continued and high levels of customer satisfaction, employee satisfaction and value addition beyond the contract Growing and Managing teams across multiple engagements with best-in-class retention rates, employee satisfaction, loyalty and people development practices Meet and exceed revenue and growth targets; meet and exceed margin targets, cost management – strategic and tactical, on a monthly, quarterly and annual basis Instrumental in establishing Firstsource as preferred partner or partner of choice positioning in client discussions, bring strong operational and executive stakeholder engagement skills Establishing and running a \"Center of Excellence\" for contact center delivery ops Knowledge, Skills & Ability ~ At least 10 years' experience of Contact Center Operations, ideally in Mortgage and / or Retail Banking. ~ Have experience managing teams of 500+ Mexico based workforce with at least 5 years having supported Large US / North America based Banks / Mortgage clients ~ At least 15 years of Banking and Financial Services or related Industry ~ Experience of driving large scale transformation into contact center operations ~ Eye for detail and numbers, ability to understand call center operational parameters and keen understanding of what these parameters imply and translate to on the ground ~ Entrepreneurial with strong Financial and business acumen with an eye for risk and proactive risk mitigation ~ Hands on, decisive and independent operator, yet collaborative and brings stakeholders along ~ Natural people's person and ability to inspire confidence, trust in people and teams ~ Enjoys customer interactions and has ability to use power of articulation, experience, data, logic, insights to drive change in customers minds Reporting -VP / COO Mexico site (directly) -VP Operations - Global Contact center (indirectly) Collaboration Transition Teams Sales Teams Solution Teams HR & Talent acquisition Departments IT Departments Executive Leadership Finance Teams Process Excellence and Transformation Departments External Partners #J-18808-Ljbffr
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Vp Operations
hace 3 semanas
Tapachula, México Firstsource A tiempo completoAssociate Director - Operations for our Banking Financial Services vertical Location : Mexico City (in-office) Business Unit : Mortgage and Banking Shift : Mid / US TimeJob SummaryThe position is to lead operations for BFS Mexico delivered Contact Center operations for Firstsource's US / North America Banking, Mortgage and Financial Services.The role is...
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Vp Operations
hace 3 semanas
Tapachula, México Firstsource A tiempo completoAssociate Director - Operations for our Banking Financial Services vertical Location : Mexico City (in-office) Business Unit : Mortgage and Banking Shift : Mid / US TimeJob SummaryThe position is to lead operations for BFS Mexico delivered Contact Center operations for Firstsource's US / North America Banking, Mortgage and Financial Services.The role is...
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Vp Operations
hace 3 semanas
Tapachula, México Firstsource A tiempo completoAssociate Director - Operations for our Banking Financial Services vertical Location : Mexico City (in-office) Business Unit : Mortgage and Banking Shift : Mid / US TimeJob SummaryThe position is to lead operations for BFS Mexico delivered Contact Center operations for Firstsource's US / North America Banking, Mortgage and Financial Services.The role is...
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Vp Of Legal, Compliance
hace 3 semanas
Tapachula, México Findojobs A tiempo completoA leading legal services provider in Tapachula is seeking a skilled Legal Director to oversee legal operations within the company.The ideal candidate will have over 15 years of experience in the food or beverage sector, possess a Bachelor's Degree in Law, and an MBA is preferred.Responsibilities include managing the legal team, providing compliance support...
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VP of Legal, Compliance
hace 3 semanas
Tapachula, México findojobs A tiempo completoA leading legal services provider in Tapachula is seeking a skilled Legal Director to oversee legal operations within the company. The ideal candidate will have over 15 years of experience in the food or beverage sector, possess a Bachelor's Degree in Law, and an MBA is preferred. Responsibilities include managing the legal team, providing compliance support...
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VP of Legal, Compliance
hace 3 semanas
Tapachula, México findojobs A tiempo completoA leading legal services provider in Tapachula is seeking a skilled Legal Director to oversee legal operations within the company. The ideal candidate will have over 15 years of experience in the food or beverage sector, possess a Bachelor's Degree in Law, and an MBA is preferred. Responsibilities include managing the legal team, providing compliance support...
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Hr Director
hace 2 semanas
Tapachula, México Qibit A tiempo completoHR Director – TechnologyThe Tech HR Director will be responsible for leading the full human resources strategy for all technology functions within the organization, ensuring the growth, development, and retention of top technical talent. This role will be essential in building high-performing teams, strengthening a culture of innovation, and aligning...
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HR Director
hace 3 semanas
Tapachula, México QiBit A tiempo completoHR Director – Technology The Tech HR Director will be responsible for leading the full human resources strategy for all technology functions within the organization, ensuring the growth, development, and retention of top technical talent. This role will be essential in building high-performing teams, strengthening a culture of innovation, and aligning...
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Hr Director
hace 2 semanas
Tapachula, México Qibit A tiempo completoHR Director – TechnologyThe Tech HR Director will be responsible for leading the full human resources strategy for all technology functions within the organization, ensuring the growth, development, and retention of top technical talent. This role will be essential in building high-performing teams, strengthening a culture of innovation, and aligning...
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Hr Director
hace 2 semanas
Tapachula, México Qibit A tiempo completoHR Director – TechnologyThe Tech HR Director will be responsible for leading the full human resources strategy for all technology functions within the organization, ensuring the growth, development, and retention of top technical talent. This role will be essential in building high-performing teams, strengthening a culture of innovation, and aligning...
