QA Analyst

hace 3 días

Zapopan, México Clever Ideas A tiempo completo

Qualifications- 3+ years Call Center experience- 3+ years management experience- Ability to analyze and interpret data- Ability to meet deadlines amid continually changing priorities**Responsibilities**:- Quality Assurance Agent (QA) is responsible for assessing the quality of the performance of our call center associates who deal with our leads- Will monitor inbound and outbound call to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures- Make recommendation for enhancements to training materials as needed to enhance the overall customer experience- Performs call monitoring and provides trend data to site management team- Uses quality monitoring data- management system to compile and track performance at team and individual level- Provides feedback to call center manager- Perform other duties as assigned**Salary**: $14,000.00 - $16,000.00 per monthIdioma:- English (Obligatorio)Work Location: In person

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